Housing Focused Shelter Worker

1 month ago

Calgary, Canada The Mustard Seed Society Full time

Join The Mustard Seed as a Housing Focused Shelter Worker, providing crucial support to community members at our shelter who have faced trauma and housing challenges. In this role, you'll guide individuals towards programs and services, enabling a coordinated and sustainable exit from the shelter. Daily, you'll engage in crisis intervention, meaningful conversations, case management, and conflict resolution, all while upholding The Mustard Seed's mission to build hope and well-being for our most vulnerable citizens through Jesus’ love.

**About Us**:The Mustard Seed is a humanitarian organization whose vision is to build community, grow hope and support change. The Mustard Seed combats the root causes of poverty throughout Alberta and works to create positive, lasting change in the lives of those we serve. The Mustard Seed provides basic services - food, clothing, and shelter, and is now increasing our support services - health & wellness centers, education, and employment coaching, as well as permanent supportive housing to those living in poverty within Alberta, British Columbia, and Saskatchewan.

**Work Schedule Options**:

- Full-Time
- Permanent Part-Time
- Casual shifts (as needed basis)

**Shifts Available**:

- Mornings: 6am-2pm
- Afternoons: 2pm-10pm
- Nights: 10pm-6am

**Reporting To**:Shelter Manager
**Location**: The Mustard Seed Calgary Women's Shelter, 102 11 Ave SE Calgary, AB

**MAJOR DUTIES AND RESPONSIBILITIES**
- Be the first point of contact for participants seeking support, providing excellent service with dignity, kindness, and equity.
- Respond promptly to individuals in crisis, employing de-escalation skills and assisting in exploring healthy alternatives.
- Enforce participant suspensions when necessary.
- Assist with daily meal programs.
- Utilize case management tools to help shelter/drop-in participants work on short-term and long-term housing-related goals.
- Use a person-centered approach to encourage guests to seek resources and services aligned with their goals.
- Collaborate effectively with the team, including volunteers and other visitors.
- Maintain strict privacy and confidentiality standards as outlined by FOIP and the Health Information Act.
- Model healthy relationships with community participants and volunteers.
- Demonstrate initiative and critical thinking in assessing and supporting participants.
- Practice conflict resolution and facilitate reconciliatory conversations.
- Ensure a safe, clean environment for adult guests.
- Participate in staff training, attend meetings, and engage in regular one-on-one sessions with your supervisor.
- Collect data and maintain accurate records using FDARP, including incident reports.
- Respect proper boundaries with participants.

**MINIMUM QUALIFICATIONS AND SKILLS**
- Minimum 1 year of experience working with a marginalized population.
- Experience working within the culture of the inner city and/or with the less fortunate.
- A strong passion for ending homelessness in Alberta.
- Ability to follow organizational protocols of front-line programs to completion.
- Experience in case management and advocacy is considered an asset.
- Strong organizational and multitasking skills with the ability to manage shifting priorities.
- Excellent communication (written and verbal) and conflict resolution skills.
- Self-starter with the ability to work effectively in a cross-functional team.
- A strong desire to work with a marginalized and vulnerable population.

**WORKING CONDITIONS**
- This position involves working in a challenging and potentially volatile environment where you may encounter racial slurs, name-calling, and derogatory comments from community members. It requires resilience, conflict resolution skills, and the ability to maintain professionalism and composure in the face of adversity. Training and support will be provided to ensure your safety and well-being.
- Moderate amounts of walking, climbing, standing, sitting, lifting, and carrying may be required.
- The position often involves a fast-paced environment and requires mental effort to analyze information and problem-solve.
- Varied mental and emotional effort, including responding appropriately to intense situations and providing conflict resolution.
- This position requires the training in usage of a two-way radio communications, MS Office based computer programming, HMIS database system, FDARP, FOIP, First Aid, NVCI, and SafeTALK

**ADDITIONAL REQUIREMENTS**
- An Employment Background Check is required for all positions at The Mustard Seed
- As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed.
- Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer.

**COMPENSATION & BENEFITS**
- The Mustard Seed offers a competitive compensation package for full-time and permanent part-

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