Emergency Shelter Worker

3 months ago

Calgary, Canada Calgary Drop IN & Rehab Society Centre Full time

About Us
The Calgary Drop-In and Rehab Centre (“the DI”) is a low-barrier, housing-focused shelter that serves some of the city’s most vulnerable people. At the DI, we focus on providing a person’s basic needs, while doing everything possible to find them a permanent, safe home that meets their individual needs. There is no greater contribution you can make to another person’s path of recovery and wellness than an ongoing, consistent, positive relationship of respect and kindness. The DI works within the core values of housing first, trauma-informed care, and harm reduction to support staff and guests.
**Department**: Emergency Shelter Job Category: Salaried
**Reports To**: Coordinator, Emergency Shelter Position Type: Full Time
**Direct Reports**: None Schedule: Nights: 9PM - 7AM
**Indirect Reports**: None Location: Main Building
Position Summary
Reporting to the Coordinator, or acting Coordinator, the role of an ESW is to ensure the safety of all clients in the building. This is through both structured procedures and general interaction with the clients. Every client of the DI should be actively working toward the goal of housing; and an ESW should assist the clients in achieving this goal. You will assist in assessing the needs of each individual client and collaborate with other ESW’s, Case Management, Diversion, Supportive Housing and the Medical team. All interactions with clients will be done in a trauma informed manner and a client centered approach. The ESW role is a rotating role. Meaning, all ESWs must be able to work in all areas of the facility at anytime during a shift.
Time Commitment
40 hours per rotation. Some unusual hours may be required from time to time as the need arises. Schedule may be altered at the discretion of management.
Job

**Responsibilities**:

- ESW’s will conduct themselves in a professional manner with dealing with clients, members of the community, volunteers, emergency services and staff of the DI
- All interactions with clients will be trauma informed
- All interactions with clients will be client centered and driven
- Engage clients in conversations regarding housing and achieve the goal of obtaining housing
- Assist clients with their individual housing plan
- Maintain a presence in the building and clearly communicate the guidelines of the centre to clients, members of the community, volunteers, emergency services and staff of the DI
- Perform duties as outlined in the procedure manuals or assigned by the Coordinator
- Some, but not all may include
- Cleaning duties
- Laundry duties
- General wellness checks
- Specific location checks
- Assist in on job training with new ESW’s
- Actively participate in all required training
- Provide frontline support, training and coaching to assist the Emergency Shelter Workers in performing their duties effectively
- Communicate issues such as health and safety, staffing, client and public concerns with Coordinator
- To be engaged and present on the floor to assist clients, volunteers’ and staff who need assistance and to help provide a safe environment for all
- Provide input on existing or future programs at the DI
- Communicate with the medical team regarding clients’ health and distribution of medicine
- Assist with meal time to ensure the process runs smoothly
- Delegate various duties to staff and volunteers
- Perform other related duties as required

Administrative
- Complete and maintain logs and progression details on the DI data base
- Assist clients with completing the Program Assessment Questionnaire
- Review previous logs and progression details
- Maintain and record data as required for the position
- Some, but not all may include
- Completion of client sign-in logs to specific areas
- Communicate absenteeism within the guidelines of the DI sick policy

Required Competencies and Qualifications
- Accountability
- Satisfactory Criminal Record and Vulnerable Sector Check - dated within the last 6 months. Copy required.
- Excellent Analytical Skills
- Excellent interpersonal skills
- Excellent communication skills, both, written and verbal
- Excellent professional boundaries
- Ability to work effectively with a diverse population
- Completion of (or working towards) a college or university program in any of the following; human services, community support, social service work, psychology, sociology, addictions or health-related discipline is considered an asset
- Previous work experience in a social service environment is a definite asset
- A combination of education/practical experience may be considered
- Knowledge of community resources for homelessness, health, mental health and substance use
- Understanding of the needs of marginalized adults and homelessness issues
- Experience working in distress and/or high-stress situations, which may include emergency response
- Strong customer service orientation would be ideal
- Eager to learn new systems and adopt improved best practices
- Must be accept

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