IT Support Specialist

3 weeks ago

Bedford, Canada REDspace Full time

**_IT Support Specialist._**
- When it comes to technical problem solving, you are everyone and anyone's go-to. Throughout your career, you have built a reputation for providing exceptional client service and can easily jump in and provide support. Detailed, collaborative, and analytical, you balance multiple priorities and deadlines without breaking a sweat._

**_What you will do._**
- _ Act as a liaison between end users and administrators as needed to provide an additional level of support:_
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- _Support end users in day-to-day IT tasks, including troubleshooting of workstations, printers, test devices and other office IT equipment or services._
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- _Administer Windows Servers under the guidance of System Administrators_
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- _Monitor support inboxes, Jira tickets, and Slack support channels._
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- _Assist in the registration and management of the hardware and software inventory._
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- _Provide exceptional customer service to customers and internal groups._
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- _Participate in problem resolution in a multiplatform environment, propose changes that will prevent further occurrences._
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- _Attend regular Application Support meetings to keep abreast of upcoming projects and ongoing support flows._
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- _Take ownership of problems and management assigned tasks completing them in a timely fashion._
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- _Develop, maintain process documentation on support processes and procedures._
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- _Multitask handling support tasks and hit multiple project targets while working in a dynamic environment._
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- _Other duties as required._
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**_Requirements_**

**_ What we expect._**
- _ Minimum of three years' experience working with supporting end users._
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- _Relevant secondary education in Information Technology or another related field. _
- _Experience with Windows Server 2016 or above._
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- _Knowledge of networking principles and VPN._
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- _Proficient with MacOS and Windows Operating Systems._
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- _Knowledge of MDMs considered an asset._
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- _Knowledge of IBM Notes considered an asset._
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- _Valid driver's licence and access to a reliable vehicle will be required._
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**_Benefits_**

**_ What you can expect._**
- One of the big plus sides of working at REDspace is we look out for you._

**_ Your health._**_ From fully company-funded health, vision, dental, and life insurance coverage, to pension plan contribution matching, to access to a free on-site gym and a healthy living allowance, we always want you feeling your best._

**_ Your career_**_. We're invested in your growth. With annual personal development allowance to trips to the world's biggest and best tech conferences, we want to give you the chance to hone and learn new skills._

**_ Your happiness._**_ We want you to enjoy coming to work every day and we make sure to create a flexible environment that allows just that. This means free delicious snacks, remote work options, newcomers relocation assistance, saunas, and much more._

**_
At REDspace, our team's diversity makes us stronger._**:

- Different backgrounds, talents, skills, experiences, and perspectives strengthen our business and the communities in which we work and live. We are committed to growing and cultivating an inclusive environment that enables knowledge sharing and collaboration—empowering our employees to be their best._
- We hire based on merit and skill and make all employment-related and hiring decisions regardless of race, colour, religion, sex, sexual orientation, gender identity, national or indigenous origin, disability, age, citizenship, marital status, or Veteran status._

**_ Where to find us_**
- 168-1595 Bedford Hwy_
- Bedford NS, Canada B4A 3Y4_

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