Western Canada Control Center Operator
2 months ago
**Your mission at GardaWorld**
If you are looking for a job where you have significant responsibility, this is the one for you As a Control Center Operator, you will play a key role in communication between agents, customers, and supervisors You will be responsible for the after hours scheduling and playing a key role in the day-to-day operations for all branches across Western Canada.
**Position we are looking at filling**:
Part-time position Saturday/Sunday 0600-1800
**Job Benefits**
- We offer wages starting at $18/hr & comprehensive health benefits
- Opportunities to grow alongside GardaWorld
- Continuing education through GardaWorld Campus
- Corporate discounts
**What does a Western Canada Control Center Operator do?**
- Oversee communications in selected geographic areas
- Confer with customers or employees in a supervisory capacity
- Receive or prepare work instructions and establish priorities
- Record and maintain data and dispatch information
- Monitor, escalate and communicate timekeeping and work alone systems
- Organize the allocation of resources in an efficient manner
- Take last minute request from clients for scheduling employees
**Qualifications**:
- Have a high school diploma or equivalent
- Must be able to work up to 12 hour shifts
- Be available to work a flexible schedule including weekends both days, evenings or nights
- 1-2 years of previous Customer service required
- Able to work in a fast-paced environment and handle working under pressure
- Ability to multitask, manage time and prioritize
- Experience in a call center is an asset
- Comfortable learning new computer programs
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