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Director, Operations Control Center
2 months ago
**Job Summary**
Flair Airlines is seeking a highly experienced and skilled Director, Operations Control Center to lead our OCC team in providing optimum and cost-effective utilization of our crew and aircraft resources. As a key member of our Flight Operations department, you will be responsible for establishing strategic goals and direction for the team, ensuring compliance and safety standards are upheld, and driving continuous improvement and sustained execution of our goals for planning and Day of Operations.
**Key Responsibilities**
- Establish and modify policies for the operational control process and have overall responsibility for the performance and delivery of the OCC department.
- Responsible for aircraft flow analysis, business intelligence tools, business systems and optimization, aircraft management systems.
- Lead and manage the OCC team to achieve operational integrity of the schedule, full legal compliance within the operation, and ensure sound economic decision-making processes are employed.
- Introduce and manage robust operating procedures to reduce the possibility of an aircraft accident and mitigate disruption impacts.
- Manage OCC and network operational performance to ensure cost-effective and consistent disruption recovery responses are initiated/implemented.
- Manage and ensure continuous flight-watch is carried out effectively to provide the best possible assistance to Dispatch and others in case of any deviation or diversion from the normal operational plan.
- Manage and ensure a satisfactory balance of On Time Performance (OTP), interdependency, and customer service in line with the company's business goals.
- Lead the OCC cross-functionally through the design, development, and implementation of performance goals. Lead daily on-time performance meetings with relevant stakeholders to review and correct any operational problems while providing feedback to help optimize the schedule and prevent recurrent delays.
- Establish and maintain strong and effective working relationships with all relevant departments, including but not limited to Dispatch, Commercial, Airports, Inflight Management Teams, Safety/Quality Assurance, to ensure safe, efficient, and effective airline operation.
- Establishes strategic goals and direction for the team.
- Responsible for the overall management of the NavBlue software and other software and systems applicable to OCC.
- Analyze irregular operations and make effective scheduling decisions as it relates to resource planning.
- Develop people through effective performance management and ongoing feedback, focusing on fostering strategic and systems thinking, development of talent, and succession planning across the team and discipline.
**Requirements**
- Bachelor's degree in Management, Business Administration, or a related Aviation Management discipline.
- Strong leadership capabilities with a minimum of 10 years of OCC-related management experience.
- Experience in a similar Airline Management position and proven leadership ability.
- In-depth understanding of the OCC functions as well as commercial and operational requirements of the business.
- Knowledge of Regulatory requirements (CARs), Transport Canada Flight Time Limitations, Fatigue Risk Management (FRMS), and policies governing crewing logistics.
- Experience with planning, evaluating, and adhering to department budget requirements.
**What We Offer**
- Competitive compensation package including medical and dental benefits, both short and long-term disability coverage, life insurance, dependent life insurance, and an employee & family assistance program.
- Pension plan with matched contributions.
- Individualized performance bonuses based on achievements.
- Access to our staff travel program, allowing employees and their travel companions unlimited travel access across the Flair network.
