Tower Operator

**Company Description**

Heuvelmans Chevrolet Buick GMC Cadillac is a leading automotive dealership in Southwestern Ontario known for its fine selection of high-quality vehicles and commitment to customer service. With a rich history spanning several decades, Heuvelmans has established itself as a trusted name in the automotive industry. As an authorized dealer for Chevrolet, Buick, GMC, and Cadillac, the dealership offers a diverse range of vehicles to cater to the diverse needs and preferences of customers. Heuvelmans also offers a service center staffed by skilled technicians who ensure that every vehicle receives top-notch maintenance and repairs.

With a strong emphasis on integrity, transparency, and professionalism, Heuvelmans Chevrolet Buick GMC Cadillac has built a solid reputation within the community and enjoys a loyal customer base. The company's unwavering commitment to delivering exceptional vehicles and services has earned it recognition in the automotive industry.

If you are seeking a company that values customer satisfaction, and provides a supportive work environment, Heuvelmans Chevrolet Buick GMC Cadillac is an ideal choice. Join our team and contribute to our ongoing success.

Heuvelmans is looking to expand our team and hire a **Tower Operator **for our dealership.

The Tower Operator plans, organizes, manages and controls the progress of maintenance work in the service department in a professional and timely manner.

This is a **full-time** position that requires availability Monday to Friday from, 8:00 AM - 5:00 PM, and must be willing to work a rotating Saturday shift from 8:00 AM - 12:00 PM.

**Major Responsibilities**
- Establishes and maintains an efficient repair system.
- Organizes the shop work schedule in such a way as to maximize productivity, in accordance with dealership policy.
- Ensures that each work order is fully and appropriately documented with the complaint, the cause and the corrective action, as well as the time required for each operation.
- Frequently checks how the work is progressing and notifies the technical advisor and/or the customer of any change in the estimated time needed for completion of the work or the cost indicated in the estimate.
- Keeps a detailed and up to date log of the repairs.
- Prepares estimates as necessary.
- Examines the paper copies of the work orders handed in by the technicians, to ensure that the work described has been performed and that the work orders have been correctly completed.
- Opens and closes work orders.
- Ensures that the technicians comply with the warranty conditions.
- Answers phones and delivers exceptional customer service.
- Maintains a professional appearance.
- Perform other tasks, based on management requirements and instructions.

**Qualifications/Competencies**
- Valid full G driver’s license is required.
- Prior work experience in a Dealership or Automotive Repair Facility.
- Ability to work efficiently in a fast-paced environment.
- Excellent customer service skills.
- Strong organizational skills - ability to organize the work logically and systematically.
- Strong attention to detail to maintain accurate records.
- Strong collaboration skills - this role works closely with the technicians, service advisors, service manager, and warranty administrator to ensure seamless processes and exceptional customer service.