Disability Management Specialist

3 weeks ago

Ottawa, Canada Organizational Solutions Full time

Organizational Solutions Inc. (OSI) is a Third party provider who specializes in Disability Management, believing in the quality of growth and the professional potential of all our staff. Founded in 2003, OSI’s journey is one of entrepreneurial achievement and professional development. Over the past fifteen years we have grown from a grassroots start-up into one of Canada’s leading Disability Management and Workers’ Compensation Claims management providers. Today OSI employs more than 130 highly specialized people and serves over 1,000 clients of all sizes in almost every industry.

As a member of OSI you can have the opportunity to work in an innovative environment and to engage in meaningful work and having a strong positive impact in providing, The Right Care, at the Right Time, for the Right Outcome©.” within a dynamic, and talented team, while growing your own professionalism.

**Overview / General Purpose**:
The Disability Management Specialist role is responsible for managing the day to day disability claims (STD / LTD / Accommodations) for clients, assist in facilitating recovery, and promoting early and safe return-to-work for clients’ employees. They live to OSI’s values of return to work and recovery. Disability Management Specialists will communicate with key stakeholders in order to adjudicate, manage, return-to-work planning, and reporting. Support Disability Management Coordinator (DMC) and Abilities Assessor (AA) on complicated files. In conjunction with the performance of claims adjudication, claims management, and return to work. The Disability Management Specialist will also evaluate historic claims performance and work collaboratively with our team to provide solution-focused programs, and develop best practices for claims and care management, for ongoing and new clients. Establish and maintain positive client relationships. Deliver quarterly and annual reports with continuous improvement focus.

**Primary Duties and Responsibilities**:

- Adjudication of all claims in accordance with client and OSI policies
- Enter detailed info into internal management system
- Manage all claims with a RTW focus and for the lowest duration
- Facilitation of return to work, as soon as possible
- Work as part of a team internal and externally with client
- Partner with client to understand workplace
- Provide continuous improvement impact
- Manage all claims with a high degree of excellence
- Manage all complicated claims including but not limited to psychological claims
- Evaluate medical and workplace information to determine if key elements are present
- Explore innovative technologies to reduce durations, i.e. cognability, pharmacogenetics
- Develop outcome focused recovery and RTW plans
- Communicate the employee’s functional capabilities to the employer to determine if the employer is able to provide modified duties in the return to work planning
- Facilitate RTW consistently with a Transitional Return to Work Plans (TRTWP)
- Finalize annual reports to be presented to client
- Coach and mentor other disability management staff by enhancing their knowledge and education levels
- Determine when additional tools are to be used at the appropriate times (i.e.: IME / FCE, refer to rehabilitation, medical consultant, pharmacogenetics, or workstation evaluations etc.)
- Ensure the employee is receiving optimal treatment at all times
- Facilitate treatment plan with treating physician and / or specialist
- Conduct detailed phone functional interviews regarding activities of daily living (ADL) while providing tips to reduce barriers
- Interact with other to enhance claim outcomes
- Provide support to AA, DMC, and guidance on client specifics and decision process / protocol
- Aware of status on claims at all times, ensuring internal system is fully updated
- Provide strong strategies to reduce claim duration
- Organize and participate in monthly client calls and meetings
- Brainstorm with Team Lead on any claims over 30 days
- Calculate and communicate benefit payment amount for specific clients on their approved claims for each relevant pay period to both the employee and the employer to be paid out by the client or OSI
- Monitor the progressive return to work plans
- Follow up with any missing claim actions or information
- Ensure reported comments updated at least weekly
- Review monthly reports
- Act as Client Lead on non CL accounts
- Review and deliver annual and/or quarterly report, where no Client Lead is in place, with positive and continuous improvement focus
- Work collaboratively as part of client team
- Participate in brainstorming and committees to advance OSI, i.e. training, social committee, etc.
- Establish individual goals consistent with organizational focus and client deliverables

**Required Competencies**:

- Registered professional designation / certification or working towards is an asset: (RN, RPN, Kin., RRP or other related healthcare background; Certified Disability M

  • Disability Management Specialist

    2 weeks ago

    Ottawa, Canada Bank of Canada Full time

    **Disability Management Specialist** **Take a central role** The Bank of Canada has a vision to be a leading central bank—dynamic, engaged and trusted—committed to a better Canada. No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in an organization with significant impact on the...

  • Disability Management Specialist

    5 days ago

    Ottawa, Ontario, Canada Bank of Canada Full time

    Disability Management SpecialistTake a central roleThe Bank of Canada has a vision to be a leading central bank—dynamic, engaged and trusted—committed to a better Canada. No other employer in the country offers you the unique opportunity to work at the very center of Canada's economy, in an organization with significant impact on the economic and...

  • Disability Case Management Specialist

    2 weeks ago

    Ottawa, Canada The Royal Ottawa Mental Health Centre Full time

    **Position Information** **Posting Number**: - ROM23-280E**Title**: - Disability Case Management Specialist (RFT 1.0 FTE)**Position Status**: - Regular Full-time**FTE**: - 1.0**Job Schedule**: - Days**Department**: - Occupational Health & Safety**Union**: - Non-union**Site**: - Royal Ottawa Mental Health Centre**About The Royal** - As one of...

  • Disability Support Worker

    2 weeks ago

    Ottawa, Canada Karis Disability Services Full time

    Calling all change-makers, advocates, innovators, and allies! - **We value diversity and hire Direct Support Professionals (DSPs) from all backgrounds.**_ At Karis Disability Services, we value people, foster belonging, respect gifts and serve others. **Permanent/Temp, Full Time/Part Time/Relief** **DIRECT SUPPORT...

  • Disability Case Manager

    2 weeks ago

    Ottawa, Canada Canada Life Assurance Company Full time

    Disability Case Manager **Description: - Permanent Full Time- We are looking for a **Disability Case Manager.** - Are you looking for an environment where integrity, partnership, excellence and constant improvement are at the heart of your everyday life? In our organization, we believe in working collaboratively in a team environment to share our knowledge...

  • Disability Case Manager

    3 weeks ago

    Ottawa, Canada Canada Life Assurance Company Full time

    Disability Case Manager **Description**: - Welcome to Canada Life!- We are looking for a **Disability Case Manager** - Are you looking for an environment where integrity, partnership, excellence and constant improvement are at the heart of your everyday life? In our organization, we believe in working collaboratively in a team environment to share our...

  • Disability Case Manager

    5 days ago

    Ottawa, Ontario, Canada Canada Life Assurance Company Full time

    Disability Case ManagerDescription: Welcome to Canada Life We are looking for a Disability Case Manager Are you looking for an environment where integrity, partnership, excellence and constant improvement are at the heart of your everyday life? In our organization, we believe in working collaboratively in a team environment to share our knowledge with one...

  • Disability Training and Claims Specialist

    2 weeks ago

    Ottawa, Canada Cowan Insurance Group Full time

    You are a highly **effective communicator**! You are **organized** and your **attention to detail** is outstanding! You love the idea of working in a **dynamic** and **fast-paced environment**! You get satisfaction from **providing solutions** to clients and colleagues! If your answer is yes, check out this **Disability Training and Claims Specialist...

  • Driver Specialist

    4 weeks ago

    Ottawa, Canada Access Information Management Full time

    **We Are Access** We are Access! We are committed to exceeding the expectations of our clients, company and community. We focus on protecting and managing the information for millions of people. And our mission is to advance how the world manages information with the very best service. **The Impact You Could Make** Are you a Road Warrior who lives and...

  • Driver Specialist

    2 weeks ago

    Ottawa, Canada Access Information Management Full time

    **We Are Access** We are Access! We are committed to exceeding the expectations of our clients, company and community. We focus on protecting and managing the information for millions of people. And our mission is to advance how the world manages information with the very best service. **The Impact You Could Make** Are you a Road Warrior who lives and...

  • Driver Specialist

    3 weeks ago

    Ottawa, Canada Access Information Management Full time

    **We Are Access** We are Access! We are committed to exceeding the expectations of our clients, company and community. We focus on protecting and managing the information for millions of people. And our mission is to advance how the world manages information with the very best service. **The Impact You Could Make** Are you a Road Warrior who lives and...

  • Driver Specialist

    3 weeks ago

    Ottawa, Canada Access Information Management Full time

    **We Are Access** We are Access! We are committed to exceeding the expectations of our clients, company and community. We focus on protecting and managing the information for millions of people. And our mission is to advance how the world manages information with the very best service. **The Impact You Could Make** Are you a Road Warrior who lives and...

  • Driver Specialist

    2 weeks ago

    Ottawa, Canada Access Information Management Full time

    **We Are Access** We are Access! We are committed to exceeding the expectations of our clients, company and community. We focus on protecting and managing the information for millions of people. And our mission is to advance how the world manages information with the very best service. **The Impact You Could Make** Are you a Road Warrior who lives and...

  • Driver Specialist

    1 week ago

    Ottawa, Canada Access Information Management Full time

    **We Are Access** We are Access! We are committed to exceeding the expectations of our clients, company and community. We focus on protecting and managing the information for millions of people. And our mission is to advance how the world manages information with the very best service. **The Impact You Could Make** Are you a Road Warrior who lives and...

  • Disability Claims Specialist

    2 months ago

    Ottawa, Canada Royal Bank of Canada> Full time

    Job SummaryJob DescriptionWhat is the opportunity?Remote work available in the provinces of Quebec, Ontario, New-Brunswick, Alberta and Manitoba. As a Bilingual Disability Claims Specialist, you will adjudicate and manage disability claims in a team-oriented, multi-disciplinary, digital environment. You will be responsible for ensuring claims are...

  • Driver Specialist

    5 days ago

    Ottawa, Ontario, Canada Access Information Management Full time

    We Are AccessWe are Access We are committed to exceeding the expectations of our clients, company and community. We focus on protecting and managing the information for millions of people. And our mission is to advance how the world manages information with the very best service.The Impact You Could MakeAre you a Road Warrior who lives and breathes driving a...

  • Disability Case Manager-bilingual

    3 weeks ago

    Ottawa, Canada Canada Life Assurance Company Full time

    **Job Description**: We are looking for a **Disability Case Manager** Are you looking for an environment where integrity, partnership, excellence and constant improvement are at the heart of your everyday life? In our organization, we believe in working collaboratively in a team environment to share our knowledge with one another and to coach and mentor...

  • Injury Management Specialist

    5 days ago

    Ottawa, Ontario, Canada The Universal Group Full time

    Are you a dedicated Injury Management Specialist with the ability to ensure the safety and well-being of employees by implementing effective injury prevention strategies and processing claims? Are you passionate about providing support to injured workers and supporting employers? Are you looking to be a part of a growing team and company?The Universal Group,...

  • Disability Case Manager

    3 weeks ago

    Ottawa, Canada People Corporation Full time

    We are seeking a Disability Case Manager(Remote) to join our Coughlin team in Ottawa. If you are an experienced Disability Management professional or have a keen interest in health, wellness, and disability management, plus enjoy working in a team environment, we encourage you to apply. **The Disability Case Manager (Remote) will**: - Review disability...

  • Disability Case Manager

    5 days ago

    Ottawa, Ontario, Canada People Corporation Full time

    We are seeking a Disability Case Manager(Remote) to join our Coughlin team in Ottawa.If you are an experienced Disability Management professional or have a keen interest in health, wellness, and disability management, plus enjoy working in a team environment, we encourage you to apply.The Disability Case Manager (Remote) will:Review disability claims to...