Avp, Store Technology Reliability

2 months ago

Toronto, Canada CT Corporation Full time

**What you’ll do**

Reporting to the Vice President, Store Technology, the Associate Vice President, Store Technology Reliability, will lead the Site Reliability Engineering (SRE) team, strategy, roadmap, and execution of technology operations for all store systems at our 1,700+ retail locations. You will be at the heart of Canadian Tire’s retail business, by continuously improving systems and processes to deploy and sustain highly reliable and performant systems. You will also be the face of operations and support to stores as the leader of our retail systems service desk. As AVP, Store Technology Reliability, you will help shape our store technology products by collaborating with engineers and designers to ensure products are scalable and deliver business value and exceptional customer experiences.
- Own, maintain, and deliver the store technology operations roadmap in partnership with business and IT stakeholders and in line with business priorities
- Lead, mentor and build the SRE, Support and Monitoring teams, working together to create a world-class IT operations capability within Canadian Tire
- Prioritize development of systems resiliency, stability, performance and security capabilities to ensure delivery on time, on budget based on business impact and KPIs
- Partner with solution architects, scrum masters, program owners and the delivery teams to drive business outcomes
- Use data and analytics to identify and prioritize initiatives that improve the experience and productivity for store customers
- Define the objectives and key success metrics to continuously measure and report on the performance of our products to internal stakeholders, Dealers, and Franchisees

**What you bring**
- 10+ years of relevant operations experience in a fast-paced environment with at least 3+ years experience defining and implementing operational roadmaps
- Proven self-starter with entrepreneurial instincts and the ability to successfully balance multiple tasks and deadlines in a rapidly changing environment
- Experience handling incident management, systems monitoring, and performance tools
- Experience leading SRE initiatives and systems support for large enterprise high availability systems
- Demonstrated change management capabilities, including communication, enablement, and stakeholder management
- Excellent written and oral communication and interpersonal, including ability to develop effective cross-organizational and vendor relationships

**Hybrid**

W e value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.

LI-FM1

**About Us**

Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging Join us, where there's a place for you here.

**Our Commitment to Diversity, Inclusion and Belonging**

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

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