Digital Support Specialist

4 weeks ago

Woodbridge, Canada 407 ETR Full time

Position Summary:
Direct Relationships:

- Team Manager, Digital Customer Support
- Manager, Digital Customer Operations
- Director, Customer Operations

Duties and Responsibilities:

- Maintain customer accounts in Salesforce and Appian
- Serve as product expert when resolving multiple Live Chats concurrently.
- Keep records of customer interactions, transactions, comments, and complaints.
- Provide administrative support to the customer operations team.
- Responsible to ensure KPIs are met consistently.
- Keep current with the company policies and procedures, job aids & continuous learning sessions.
- Flexibility to work additional hours when required to meet department objectives.
- Other projects or tasks as assigned.

Qualifications:

- 1 -2 years’ experience in a customer service type role or e-commerce environment
- College diploma in Business, Communications, Marketing, or related field is preferred.
- Excellent written and verbal communication skills
- Ability to multi-task and meet deadlines in a fast-paced environment.
- Must be detail and process oriented.
- Good typing speed and working knowledge of MS Office Products (Word, Excel)
- Experience with PeopleSoft, Maestro, Salesforce, Appian, and/or SAP is an asset.
- Knowledge of 407 ETR business would be considered an asset.
- Available to work weekdays between 8:30am - 7:30pm

Our Offer
- 407 ETR usage (taxable benefit)
- Competitive salary, bonus structure
- Competitive vacation package
- Community culture
- Continued education budget
- Expect excellence: Collaborative team, learn, and grow with a high-performance team.

About 407 ETR

Highway 407 ETR is an all-electronic open-access toll highway located in the Greater Toronto Area. The highway spans 108 kilometres from Burlington in the west to Pickering in the east.

On Highway 407 ETR, we offer peace of mind and a fast, safe and reliable trip. That’s why millions of drivers rely on Highway 407 ETR to get around the GTA. Every driver we serve is one less vehicle on a congested alternate route, giving drivers more time for the things that matter most.

407 International Inc. is the sole shareholder of 407 ETR and is owned by:

- Canada Pension Plan Investment Board (CPP Investments) through indirectly owned subsidiaries (50.01%);
- Cintra Global S.E. which is a wholly owned subsidiary of Ferrovial S.A. (43.23%); and
- SNC-Lavalin (6.76%).

Note: _At 407 ETR, we are committed to fostering a diverse, equitable, and inclusive work environment. We value the unique perspectives and backgrounds of all individuals, and we firmly believe that our individual differences make us stronger as a whole._
- Our commitment to inclusion extends beyond recruitment and encompasses an inclusive workplace culture through raising awareness, ongoing training, and encouraging feedback. We aim to create a safe and supportive environment where all employees can thrive._

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