![Ritchie Bros.](https://media.trabajo.org/img/noimg.jpg)
IT Support Centre Analyst Part-time
4 weeks ago
**IT Support Centre Analyst Part-time**
**-**
**(**
**23000011**
**)**
**Description**
**A growing global company. Endless career and development opportunities.**
- If you have an entrepreneurial spirit and are passionate about making a difference, we invite you to join our growing team. Whether you’re out in the field or back at your office, you’ll be helping us achieve our vision of becoming the trusted global marketplace for insights, services and transaction solutions for commercial assets.
We’re looking for a
** Part-time IT Support Centre Analyst **in
**Burnaby, BC. **The work location for this position is
**Burnaby, British Columbia**, and is eligible for a
**fully remote work arrangement or hybrid model.**
**The Opportunity**:
- The IT Support Centre Analyst is a key member of the Global IT Operations team and provides tier 1 & 2 technology support. The IT Support Centre Analyst manages incidents relating to our in-house computer systems and our SaaS/Cloud platforms in an efficient and service focused manner. This role supports users via incoming calls to the Support Centre, electronically via our ITSM platform or in-person walk-ins. This role requires courteous, timely, and effective resolution of end user IT issues, maintaining an accurate record of incidents, troubleshooting difficult problems or redirecting to appropriate 3rd level resources.
- In addition, this role will involve rotational shifts, overtime, occasional weekend and on-call work, in addition to lifting and transporting of moderately heavy objects, such as computers and peripherals and sitting for extended periods of time. Travel to auction sites may be required.
- In this role you’ll:_- Effectively respond to user requests for technical assistance via support centre phone calls, electronically and/or in-person-
- Diagnose, advise, escalate or resolve user technical hardware and software issues while adhering to our IT operations standard proceduresDiligently log, track and monitor detailed information/issue resolutions on all IT Operations interactions using our ITSM tool-
- Prioritize work queues and monitor urgent incidents to ensure expedient resolution-
- Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers.- Here’s what you bring:_- IT-related education or industry certification (ITIL)-
- Preferably a minimum of 1 year experience in IT support or related customer service position-
- Functional knowledge of Windows and Mac computer support (preferred)-
- A proven commitment to provide excellent customer service-
- Excellent phone etiquette-
- Excellent analytical problem resolution skills-
- Excellent written and oral communication skills-
- Excellent listening and interpersonal skills-
- Ability to effectively prioritize and execute tasks in a high-pressure environment-
- Ability to communicate ideas to technical and non-technical audiences-
- Ability to multi-task effectively in a fast-paced environment-
- Highly organized and detail-oriented-
- Logical & highly self-motivated / directed-
- Experience working effectively in a team-oriented, collaborative environment.- This job will require you to:_- Investigate and use available knowledgebases to help troubleshoot and determine the correct solution-
- Contribute information to our knowledgebase on IT procedures, troubleshooting issues and incident resolution-
- Pro-actively research and keep abreast of current updates related to IT technology-
- Assist with IT project related work.What We Offer:
Our success is built on the drive and dedication of our people. As we grow around the globe, there will be many opportunities to advance your career - we’ve proven this throughout our 60+ years in business. And, we'll take care of you along the way. Here’s how:
- Base salary + paid overtime-
- Comprehensive medical and dental benefits.-
- RRSP / Pension plan and an Employee Share Plan, both with company match.-
- Ongoing training, professional development and tuition reimbursement.-
- A multi-award-winning LEED gold-certified facility, in an exceptional park-like setting, featuring:- A subsidized cafeteria, dry cleaning services, and free parking.-
- A workout facility, featuring advanced gym equipment, bike room, shower and changing facilities, and nutrition and fitness programs.-
- Proximity to miles of Fraser River walking paths, plus shops, restaurants and servicesRitchie Bros. has grown from a small-town auctioneer to a global asset management and disposition company. Through our family of companies, we help our customers buy and sell a wide range of used and unused equipment for construction, mining, transportation, agriculture, oil & gas, lifting & material handling, forestry & other industries.
**Primary Location***: CA-BC-Burnaby
**Work Locations***: Burnaby 9500 Glenlyon Parkway Burnaby V5J
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