Business Analyst and Project Support

2 weeks ago

Burnaby, Canada PHSA Full time

Business Analyst and Project Support (JIRA Administrator)

PHSA Corporate

Burnaby, BC

In accordance with the Mission, Vision and Values, and strategic directions of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA’s Agencies/Divisions/Services, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. The Business Analyst and Project Support leads the analysis and documentation of business requirements to support projects for designated programs/services within IMITS. Works in close collaboration with other stakeholders to develop business systems enhancements, business solutions, or business processes. Functions as a Subject Matter Expert (SME) to project team through performing gap analysis of systems and business process mapping including the identification of linkages to other business systems. Provides key contributions to the development of solutions to ensure that business processes and/or project deliverables are consistent, accurate, and timely. Participates in and contributes to strategic planning. Develops project plans for the design, development, and implementation of new business processes, and supports the transition from current systems, practices and processes to an integrated system, common practices, and standardized processes with current or improved functionality.

**What you’ll do**
- Ensures key results are achieved in accordance with the project plan by analyzing current business systems and processes, generating ideas and formulating recommendations/options, and supporting members of the project in reaching decisions that are within project scope and timelines.
- Implements or contributes to the implementation of effective processes to assess project risks, identify risk mitigation strategies and monitor risk throughout the project lifecycle. Supports the IMITS Manager/Team Lead by providing regular updates on the progress as well as any areas of risk associated with the completion of the project both within the project scope and the timeline. Provides professional expertise to staff, departments, IMITS stakeholders, and guidance regarding standard process for project management.
- Reviews, analyzes and defines current/future state processes and contributes to the development of specifications and testing for all identified development, system modifications, and installations.
- Provides user support, advice and orientation. Develops content, as required, for training modules, delivers training, and provides and guidance to system users and department staff. Develops and maintains online course content as required. Develops and maintains various business processes, policies and procedures, as well as reference documentation such as user instructions, manuals, and reference materials.
- Provisioning Jira projects and Confluence spaces
- User creation and licensing provisioning
- Customizing projects, issue types, workflows, screens, schemes, fields/custom fields
- Administering add-ons
- Scripting with ScriptRunner and Power Scripts
- Maintaining system integrity and performance
- Managing client expectations and timelines
- After hours support may be required at times as Jira is a 24/7 solution

**What you bring**

**Qualifications**:

- A level of education, training, and experience equivalent to a Bachelor's degree in Health Information Science, Computer Science, or a related discipline, plus five (5) years recent related experience which includes project planning, analysis and implementation. Public Service and Health Sector experience and knowledge an asset.
- Demonstrated ability to carry out business process mapping and fit gap analysis. Excellent interpersonal, oral, and written communication skills with the ability manage multiple interactions with multiple groups while working on multiple issues at the same time. Superior analytical, problem-solving and system analysis skills. Proven ability to plan and execute projects with stringent timelines.
- Ability to work effectively as part of a team.
- Demonstrated ability to provide professional expertise to staff, departments and IMITS stakeholders, and guidance regarding standard processes for project management.
- Demonstrated ability to provide user support, advice and training, and other user liaison services.

Skills & Knowledge
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
- Experience using Jira and Confluence.
- Experience as a Jira Project Lead or Confluence Space Admin or as a Jira System Administrator or Confluence Administrator would be an asset.
- Experience with other task/issue tracking software

Assets:

- Integration between Jira and ServiceNow
- Migration from Jira Server to Jira Data Centre or Jira Cloud
- Data Warehousing thro

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