Community Development Coordinator

1 month ago

London, Canada Western University Full time

**About Western**:
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

**About Us**:
Housing and Ancillary Services is committed to providing the best student experience through the development of a thriving community within Platt’s Lane Estates. We provide programs and services which engage our diverse student population, and their families, in purposeful campus and community experiences that lead to personal growth, inclusive community standards, and global citizenship.

**Responsibilities**:
The Community Development Coordinator (CDC) is responsible for creating a supportive community within Platt’s Lane Estates (PLE) and Western Apartments, under the supervision of the Associate Director, Off-Campus Housing and Western Apartments.

The Community Development Coordinator will respond to identified community needs by developing, organizing and delivering social, educational, and needs-based programs for the community while promoting involvement and engagement within the community. The Community Development Coordinator will be responsible for coordinating and managing events related to program offerings and will assist with curriculum design, implementation, continuous improvement and expansion of PLE programming.

The Community Development Coordinator will meet the needs of the PLE and Apartments community and will ensure that community members have the necessary support, information, documentation and resources using effective communication strategies (i.e. monthly newsletters, social media, office hours, consultation meetings, etc.). The Community Development Coordinator will support the Rental Clerks as a first point of contact for all internal and external inquiries and other related policies and procedures.

**Key Accountabilities**

**Community Engagement**
- Responds to identified community needs by developing, organizing, and delivering social and educational, and needs-based programs for the community
- Assesses the needs of a diverse community while considering the age and demographic of tenants and their families
- Responds to the needs identified by developing, organizing and delivering social, educational and needs-based programs
- Works with the Rental Clerks and Associate Director, Off-Campus Housing and Western Apartments and tenants to develop large-scale, community-wide programs (e.g. Tenant Appreciation BBQ, New Tenant Meet and Greet, and the Niagara Falls Trip)
- Creates a programming plan each month, in consultation with the Associate Director, Off-Campus Housing and Western Apartments, Facilities Management, Campus Safety and Emergency Services and Fire Safety
- Maintains a program database to review, revise, update, and evaluate current programs and ensures records are securely stored and prepares related reports and analytics as required
- Maintains and updates information in PLE and Western Apartments bulletin boards, commons spaces, monthly newsletters and social media

Promotes involvement and engagement within the community
- Acts as a resource regarding programs and options available on campus and within the London community, or seeks out appropriate information
- Encourages engagement of PLE and Western Apartments tenants by involving them in the planning of programs, and on-campus leadership and experiential learning opportunities
- Understands and leverages resources available (e.g. Rental Clerks, Facilities Management, Student Experience, Campus Safety and Emergency Services, Fire Safety and local community organizations)
- Manages the Western Apartments Tenant’s Association and its members, attends regular meetings and identifies community needs from a tenant perspective

Communicates effectively to build awareness around upcoming events and important operational dates
- Maintains and fosters regular communication with tenants, the PLE Rental Office and the Associate Director, Off-Campus Housing and Western Apartments
- Refers and directs tenant concerns regarding facilities and other Residential Tenancies Act (RTA) issues to the Rental Office
- Collaborates with Housing & Ancillary Services Marketing team to develop a seasonal tenant newsletter to promote events and relay important information
- Communicates with the Housing & Ancillary Services Marketing team to advertise upcoming events and programs utilizing various communication methods (e.g. posters, social media)
- Provides support to programs conducted by fellow colleagues and campus partners by assisting, promoting, and attending these programs

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