Registration/booking Clerk, Orthopaedic Clerks
6 months ago
**Registration/Booking Clerk, Orthopaedic Clerks**
BC Children’s Hospital
Vancouver, BC
**What you’ll do**
***
- Utilizing a computerized scheduling system schedules and books patient appointments and follow-up appointments which includes booking complex interdisciplinary appointments, adjusting arrangements in accordance with patient and departmental requirements and notifying both patient and clinician, ensuring that appropriate date, time, and location are provided to patient, and placing appointment reminder calls to patients/families.
- Receive and register patients within a computerized scheduling system upon arrival. Ensure patient demographics and appropriate information is complete and accurate and follows up with appropriate parties as necessary. Advise appropriate professional that the patient has arrived.
- Perform referral functions including duties such as gathering additional/missing information, performing data entry, and receiving and processing related paperwork. Schedule new referrals based on established criteria and works with physicians, clinic nurses and other allied health professionals to appropriately schedule referrals based on clinical indicators.
- Perform receptionist and other clerical duties including answering telephones, responding to inquiries and requests for information, obtaining patient files as necessary, greeting patients and families, printing daily and/or monthly schedules, and forwarding problems and complex queries to appropriate personnel.
- Assemble and maintain client charts by utilizing appropriate forms and layout in accordance with established procedures and filing documentation. Telephone physicians’ offices or hospitals to request client information/documentation to ensure accuracy of records and charts.
- Maintain a variety of records by performing duties such as data entry, collating information, maintaining log sheets and patient statistics on items such as client/patient attendance, treatment types, client/patient or treatment cancellations, and waitlist information. Follow up with appropriate team members as necessary.
- Type and distribute a variety of material such as correspondence, reports, notices, agendas, notes/minutes of meetings and spreadsheets by utilizing various computerized word processing and spreadsheet software packages, creating files, and editing material for stylistic consistency and grammar as required.
- Provide clerical support to the department by performing tasks such as booking meetings, following up on action items, filing, routing paperwork, opening and forwarding mail, faxing, photocopying, preparing mailers and information, circulating documentation, and ordering standard office supplies by completing requisition orders for authorization/signature.
**What you bring**
**Qualifications**:
- Grade 12, plus two (2) years’ recent experience, or an equivalent combination of education, training, and experience.
You will also have
- Ability to keyboard 45 w.p.m.
- Knowledge of medical terminology.
- Ability to communicate effectively both verbally and in writing.
- Ability to deal with others effectively.
- Ability to organize work.
- Ability to operate related equipment.
- Physical ability to carry out the duties of the position.
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
- Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).
**Requisition # **163698E
**As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.**
**What we do**
BC Children’s Hospital (BCCH) provides care for the most seriously ill or injured children and youth from across British Columbia.
BCCH is part of the Provincial Health Services Authority (PHSA).
The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Cultivate partnerships - Serve with purpose. Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services
PHSA and BCCH are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.
Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declarat
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