Community Operations Manager

2 weeks ago

Victoria, Canada Amica Senior Lifestyles Full time

Overview:
**_
COMMUNITY OPERATIONS MANAGER_**

**_ Amica Douglas House_**

At Amica we are united in our purpose to provide the best care in Senior Living in a supportive environment. We are setting a new standard for senior living in Canada by combining unparalleled premium hospitality and amenities with expert care and support to deliver a personalized senior living experience. We are committed to enriching the lives of seniors now and as their needs change, and offer Independent Living (IL), Assisted Living (AL) and Memory Care (MC) lifestyle options. Established in 1996, we own and operate over 30 residences in British Columbia, Alberta and Ontario, and continue to grow in select markets. Find out how you can become part of a team where you belong and make a real impact every day.

**A day in the life of the Community Operations Manager**:
Reporting to the General Manager, the Community Operations Manager is responsible for the day-to-day operation and oversight of several key areas within their community, including office management, concierge, payroll and benefits, housekeeping, billing and accounting. Furthermore, the Community Operations Manager advises, directs and participates in the development and implementation of long and short term strategies, goals, objectives, policies and procedures within their community.

**Other Job Duties**:

- Administers payroll, accounts receivable, accounts payable
- Administers hiring and recruitment process including new hire paperwork
- Administers HR functions, including personnel files, training compliance and department minutes
- Completes general administrative work requirements as assigned
- Manages the concierge department, including formulating and maintaining schedules, providing training, support and coverage
- Manages the Housekeeping department, including formulating and maintaining schedules, provides training, and supporting the Housekeeping supervisor.
- Performs regular audits of concierge/housekeeping team
- Participates in budget process as directed
- Supporting Marketing & sales where required
- Participates in corporate initiatives as requested
- Participates in weekend manager on duty rotation
- Other duties as required

**How do I qualify?**

You must have:

- Diploma or certificate in bookkeeping or managerial accounting along with previous experience executing administrative tasks in hospitality setting or similar environment
- Post secondary education in hospitality, business management, or related filed
- Experience with accounting/payroll systems
- Previous experience managing payroll, benefits, accounts receivable, and accounts payable as well as managing staff
- Ability to communicate fluently in English
- Proven ability to manage and lead others
- Exceptional business writing skills and a high level of proficiency working with computers including Microsoft Excel

**What we are looking for**:

- Superior customer service skills with both residents and employees and seeks ways to maintain, improve and advance these standards
- Customer service driven with a passion for working with seniors
- Ability to manage the administrative office, including supplies and equipment, the concierge department, including scheduling, training, and performance management as well as coordinate the recruitment and hiring process
- Willingness to participate in corporate initiatives and weekend manager on duty rotation
- Strong knowledge base regarding current applicable legislation, including employment standards and the Retirement Homes Act
- Capable of basic troubleshooting of computer systems, including networking and office equipment
- Competent team-builder with coaching and conflict resolution skills- Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted._

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