Post Office Manager
4 months ago
**Location**:
383 Heritage Drive S.E., Calgary, Alberta, T2H 1M8
At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.
**Why this role is important?**
**SUMMARY**:
Responsible for organizing and delivering full service retail postal services (courier items, postal boxes, money transfers, call-in parcels) to Shoppers Drug Mart customers, maximizing department revenue and customer satisfaction.
**DUTIES & RESPONSIBILITIES**:
- Leads by example and ensures that Post Office staff demonstrate our CORE Values
- Ensures Post Office cashiers complies with all Store Standards
- Trains employees in job functions and provides on-going coaching and instructions
- Assists with completing performance reviews of Post Office cashier staff in conjunction with the FSM
**CUSTOMER SERVICE**:
- Ensures exceptional customer service is provided beyond expectation
- Ensures employees present proper image to the public in accordance with Uniform Policy
**LOSS PREVENTION**:
- Ensures all loss prevention systems and procedures are performed according to Standards
- Ensures procedures regarding parcel checks are adhered to
**QUALIFICATIONS**:
- Planning, Judgement and Decision Making
- Independent thinking and decision making when dealing with issues related to customer’s requests
- Judgment & decisions would be made based on ability to ask the right questions leading to the appropriate solutions
- This position requires the ability to act upon tasks and goals outlined by management
**EXPERIENCE**:
- Experience with retail and cash handling
- Superior interpersonal skills
- Efficient time management ability
- Strong verbal and written communication skills
- Effective organization and planning skills
- Commitment to providing exceptional customer service
**WORKING CONDITIONS**:
- Ability to work flexible shifts which may include nights and weekends
J2WRTL
J2WFSM
**Why work at Shoppers Drug Mart?**
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through _Academy_.
Take ownership of your work and find more ways to care about your work, co-workers, customers and community.
**How You’ll Succeed**:
At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.
**Employment Type**:
Full time
**Type of Role**:
Regular
Shoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct - it reinforces what our customers and stakeholders expect of us.
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