Account Supervisor

3 weeks ago

Toronto, Canada Omnicom Health Group Full time

Overview:
**Account Supervisor**

At SimplyTold, our mission is to inspire change in the world of healthcare through simple storytelling and stronger connections. Our team of creative minds, medical science lovers, strategic innovators, and technology thought leaders work in a truly collaborative way. We believe that kindness makes a difference. We listen. We learn. We ask questions. And we arrive at meaningful stories that cut through complexity.

As a SimplyTold employee, you are part of a tenacious, agile, growing group, where everyone has an impact on the future of the agency. You are also part of Omnicom Health Group, the largest healthcare marketing and communications network in the world, which means access to countless on-demand learning and development programs.

If you’re ready to start your next great chapter at a company that cares, we’d love to hear from you.

**Role**

The Account Supervisor is responsible for building the client relationship, following client processes, and supervising the team from project initiation to delivery. Account Supervisors must be proactive in running initiatives while still being a team player and supporting the account team to deliver on client expectations. Account Supervisors will focus on developing their strategic planning skills by assisting Account Directors or Group Account Directors in building workshops and participating in strategic and tactical planning.

**Responsibilities**
- Oversee the team as they manage ongoing project progress, content development, and client priorities.
- Ensure delivery of high-quality communication products, on time and on budget, while managing and ensuring quality of our services to Clients (attention to detail, updated status and budget reports, organized communication, responsiveness)
- Support the Account Director in developing the brand strategy, and ensure all projects link back to the strategy
- Support the Account Director in organic growth opportunities
- Experience in building estimates
- Review campaign briefs and develop tactical briefs as required
- Participation in financial meetings, to ensure finical health of projects
- Ensure financial follow-up and billing requests internally (including budgets recaps and flagging overages to Account Directors in a timely fashion)
- Maintain regular client contact at all levels and become integral part of client team, ensuring that the client is updated and briefed on all relevant account activity Ensure that all agency work represents the best we have to offer
- strategically sound, arresting creative, error-free
- Ensure that client is perceived positively within agency
- Understand the client’s perspective and challenges, and communicate these to the entire agency team
- Ability to balance the needs of the client as well as the agency
- Understands the codes and requirements of the country’s regulatory bodies (PAAB/ASC/Health Canada, OPDP) and strategize internally and with the client on best approach

**Additional Responsibilities**
- Communicate effectively and professionally both internally and externally
- Demonstrate good problem-solving and interpersonal skills
- Demonstrate ability to set priorities while handling multiple projects and to delegate work appropriately
- Remain calm despite high pressure situations
- Project a professional, positive attitude toward peers and clients within the department and the agency
- Embody service-oriented attitude and uphold quality standards in servicing the client
- Assist other members of department/team as needed when workload allows
- Understand when it’s appropriate to make decisions independently and when to escalate issues/decisions to manager
- Uphold the Company Values in all decisions and interactions
- Results oriented with a can-do spirit that loves to exceed expectations, meet deadlines, and overcome obstacles

M**anagement Responsibilities**
- Assign work to assure project deadlines are met
- Monitor overall workload to effect efficiency and assure that waiting or downtime is minimized
- Keep supervisor or department head apprised of any workload challenges/concerns on assigned team accounts that may necessitate hiring freelance
- Provide constructive and direct ongoing feedback to direct reports
- Evaluate performance of direct reports and complete and deliver performance reviews
- Help interview, train and orient new team members to the agency, department, and account(s) at the direction of department head

**Qualifications**
- University Degree, preferably in marketing, advertising, communications, or science/medicine
- 4 years Agency or comparable experience
- Knowledge of healthcare and pharmaceutical practices
- Excellent interpersonal skills
- Strong strategic potential and interest
- Strong organizational skills with the ability to plan and prioritize effectively
- Proactive, can-do attitude to finding solutions
- Self-motivation, willingness to stay up to date in a fast-paced environment, eng

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