Front Desk Agent
6 days ago
The Multi-Award Winning Quality Inn & Suites Petawawa is seeking a Front Desk Agent
You must be available for:
**Part-Time Hours: 8-20 hours a week; 4-6hr cover shift, 8hr shift**
**Must be comfortable to work alone**
**Must reside within a 30 minute commute of the hotel. No exceptions**
Job Duties
- Create exceptional guest stays by ensuring excellence in guest experiences through customer service interactions which include over the phone and in-person
- greet guests and provide them with local area information and well as hotel information
- enroll guests in hotel loyalty program through exceptional sales skills
- help to ensure the overall success of the hotel by creating memorable guest stays for everyone who visits us by providing exceptional customer service
- be efficient, a multitasker and comfortable with a fast-paced environment centered around guest services
- assist guests by taking reservations, modifying reservations, managing guest requests and answering a multi-line switchboard
- booking meeting room reservations as well as groups blocks
- processing cash, debit and credit card payments
- setting up meeting rooms
- have a flexible schedule that allows for shift work which includes overnight shifts
- must be comfortable working alone
- light housekeeping duties such as mopping and folding towels
**Required Education, Skills and Qualifications**
- **Previous hotel front desk experience or equivalent required**_
Possess excellent judgement and problem-solving skills
administration skills in a fast-paced environment
Perks to working with us include:
- Employee Discounts Hotels worldwide
- Access to Valley Family and Employee Assistance Program
Company Profile
The Quality Inn & Suites Petawawa is a multi-award-winning hotel located in beautiful Petawawa Since opening our doors in 2009, we have been rated by our guests in the top 3%-10% nationally for Choice Hotel's mid-scale brands.
Here, our team is dedicated to providing exceptional guest stays and are tourism and hospitality ambassadors.
**Job Type**: Part-time
**Salary**: $16.50 per hour
**Job Types**: Part-time, Permanent
Part-time hours: 8-32 per week
**Salary**: $16.50 per hour
**Benefits**:
- Employee assistance program
- On-site parking
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- Weekend availability
Ability to commute/relocate:
- Petawawa, ON K8H 1X9: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 2 years (preferred)
Work Location: In person
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