Front Desk Agent

5 months ago

Petawawa, Canada The Quality Inn & Suites Petawawa Full time

_**The Multi-Award Winning Quality Inn & Suites Petawawa is seeking a Part-Time Night Auditor to join our team**_

**You must be available for**:

- **Part-Time Hours: 16-32 hours a week**:

- **Must be comfortable to work alone and/or at night**:

- **Available for shift work: 7am-3pm; 3pm-11pm; 11pm-7am**:

- **Shifts include night shifts, and weekend shifts**:

- **Only applicants currently living within a 30-40 minute commute will be considered for this position.**

**Job Duties**
- _Create exceptional guest stays by ensuring excellence in guest experiences through customer service interactions which include over the phone and in-person
- _greet guests and provide them with local area information and well as hotel information
- _enroll guests in hotel loyalty program through exceptional sales skills
- help to ensure the overall success of the hotel by creating memorable guest stays for everyone who visits us by providing exceptional customer service
- _be efficient, a multitasker and comfortable with a fast-paced environment centered around guest services
- _assist guests by taking reservations, modifying reservations, managing guest requests and answering a multi-line switchboard
- _ booking meeting room reservations as well as groups blocks
- processing cash, debit and credit card payments
- setting up meeting rooms
- have a flexible schedule that allows for shift work which includes overnight shifts
- must be comfortable working alone
- light housekeeping duties such as mopping and folding towels
- running the hotel audit
- preparing guest folios and processing checkouts
- solving discrepancies in financial reports
- reconciling cash, debit and credit journals
- **Required Education, Skills and Qualifications**_
- Previous Hotel and/or Night Audit experience preferred
- Possess excellent judgement and problem solving skills
- administration skills in a fast paced environment

If you have further questions, please contact Jamie or Christy at 613-687-2855
- **Perks to working with us include**:_
- Employee Discounts Hotels worldwide_
- Access to Valley Family and Employee Assistance Program_

**Company Profile**

The Quality Inn & Suites Petawawa is a multi-award winning hotel located in beautiful Petawawa Since opening our doors in 2009, we have been rated by our guests in the top 3%-10% nationally for Choice Hotel's mid-scale brands.

Here, our team is dedicated to providing exceptional guest stays and are tourism and

hospitality ambassadors.

**Job Types**: Part-time, Permanent
Part-time hours: 24 per week

**Salary**: $17.00 per hour

Schedule:

- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed

Ability to commute/relocate:

- Petawawa, ON: reliably commute or plan to relocate before starting work (required)

**Language**:

- English (required)

Shift availability:

- Overnight Shift (required)
- Day Shift (required)
- Night Shift (required)

Work Location: In person

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