Assistant Client Relations Base Manager

3 weeks ago

Whitehorse, Canada Alkan Air Ltd. Full time

**COMPANY OVERVIEW**:
Alkan Air is focused on creating an inclusive and respectful workplace, with an emphasis on work-life balance to help enjoy the great outdoors. As an employee with Alkan Air Ltd., you will experience a family-like environment that is focused on helping each other succeed. Alkan Air prides itself on its training program and growing employee’s from within the company.

**TITLE**:Assistant Client Relations Base Manager (ACBRM)

**REPORTS TO**: Client Relations Base Manager (CRBM)

**STATUS**: PERMANENT, Part-time, Friday - Monday and Friday - Sunday (alternating), 0700 - 1700.

**RATE**: $$31.90 - $37.32 Hourly.

**START DATE**: January 22, 2024

**Job Duties**:
**Client Relations/Engagement**:

- Maintain and develop healthy client relationships ensuring all client needs are met.
- Work with CRBM to encourage relationships and communication to key clients to ensure satisfactory delivery of services.

**Ensure efficient, safe, and professional operations.**
- Provide Operational Control for the Operations Department
- Engage with CRBM and Ops Manager on safe flight operations.
- Short and mid-term planning for aircraft, crew, and trips.
- Review and approve all quotes to ensure continuity and accuracy.
- Monitor flight crew hours and flight and duty regulations.
- Finalize trip instructions and provide crew details to crew.
- Client Relations Flight Following duties as outline in the CRFF’s Job Description
- Management of freight in the yard and thorough tracking to ensure proper pick up and drop off freight.
- Accuracy of freight location and aircraft

**Oversight of Ground Operations**
- Work with Ramp Lead to maintain and oversee the freight yard and ground operations.
- Support healthy company culture to support morale and grow Alkan.
- Direct the ground operations team (reception, flight followers, ground operations/ramp) as required to meet our client needs.
- Look for new creative efficiencies and make proactive suggestions for the improvement.
- of the base
- Engage with the maintenance team as required to ensure we have all resources required to meet client needs.
- Ensure accuracy of all details going to accounting (invoices, up and down times)

**People Management**
- Support training for new hires
- Support ongoing improvements to training, and operational processes

**Other Duties**:

- Upholding all company policies and procedures
- Review and respond to SQMS as required.
- Enact any required managerial duties when CRBM is unavailable as delegated including but not limited to:

- Client meetings, interviews, reviews, payroll approval, visa reconciliation
- Other duties assigned by Management.

**HOW TO APPLY**

Alkan Air thanks all applicants for their interest, however, only those selected for an interview will be contacted.

Alkan Air is an equal opportunity employer and offers employment to all persons should they meet the criteria outlined above. We look forward to working alongside you

**Job Types**: Permanent, Part-time

**Salary**: $31.90-$37.32 per hour

Expected hours: 40 per week

**Benefits**:

- Company events
- Paid time off
- Wellness program

Schedule:

- Every Weekend

Work Location: In person

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