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Am Client Relations Flight Follower

3 months ago

Whitehorse, Canada Alkan Air Ltd. Full time

**COMPANY OVERVIEW**:
Alkan Air is focused on creating an inclusive and respectful workplace, with an emphasis on work-life balance to help enjoy the great outdoors. As an employee with Alkan Air Ltd., you will experience a family-like environment that is focused on helping each other succeed. Alkan Air prides itself on its training program and growing employee’s from within the company.

**TITLE**:AM Client Relations Flight Follower

**REPORTS TO**: Client Relations Base Manager (CRBM) and Assistant Client Relations Base Manager (ACRBM)

**STATUS**: SEASONAL, full-time position; Monday - Friday, 0700-1500.

**RATE**: $25.82 to $30.20 per hour.

**START DATE**: ASAP

**Job-Specific Duties**:

- Receive and document freight, and ensure freight is well marked, weighed and stored appropriately in the yard
- Answer all incoming phone calls during scheduled hours
- Update and maintain freight information in company freight tracking system
- Answer phones with clear and effective communication and record messages when required
- Aircraft Preparation & Towing, Loading & Unloading
- Assisting clients with luggage and belongings in a friendly and professional manner
- Prepare quotes for clients in a timely manner and offer solution focused options throughout the interaction with the client
- Ensuring readiness and replenishment of de-ice equipment is complete during all seasons
- Follow up on any pending quotes that have not yet been booked in a timely manner
- Critically think through operational obstacles (i.e. Scheduling of aircraft, scheduling of crew, balancing the needs of multiple customers at once, maintenance requirements etc.)
- Maintain adequate fuel levels and cleanliness in company vehicles
- Update and ensure accuracy of both the online board and the whiteboard
- Update and maintain freight tracker alongside Ramp Staff
- Maintain effective communication between CRFF’s and Client Relations Base Manger, or, Asst Client Relations Base Manager
- Follow appropriate policy and procedure when dispatching medevacs
- Maintain ground support equipment to a basic standard
- Coordinate passenger pickups and drop offs
- Lock up and secure office at the end of the business day
- Strong computer literacy knowledge of Microsoft programs such as Excel, Word, PowerPoint and Google Products
- File required documents for international charters
- Participate in required Emergency Response Procedure drills as well as follow all procedures and policies that enhance and maintain the Safety & Quality Management System
- Initiate emergency response procedures as required by Alkan Air’s Emergency Response system
- Complete up and down times within operational software
- Complete invoicing within operational software
- Ensure cleanliness of the base
- Complete the shift specific chores for the customer common areas
- Record current stock of commissary
- Any other related duties as assigned by Management

**HOW TO APPLY**

Alkan Air thanks all applicants for their interest, however, only those selected for an interview will be contacted.

Alkan Air is an equal opportunity employer and offers employment to all persons should they meet the criteria outlined above. We look forward to working alongside you

**Job Type**: Seasonal
Contract length: 5 months

Pay: $25.82-$30.20 per hour

Expected hours: 40 per week

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

Application deadline: 2024-05-06
Expected start date: 2024-05-06