Client Services Coordinator

7 months ago

St Catharines, Canada eBASE Full time

DMS Technologies Inc. (dba ebase) is seeking a motivated and customer-focused individual to join our team as a Client Services Coordinator (Help Desk Coordinator) in St. Catharines, Ontario. As a leading provider of Integrated Workplace Management Software, we are dedicated to delivering world-class solutions to our clients.

We are a fast-growing SaaS company that values innovation, collaboration and exceptional customer service offering a competitive compensation program and comprehensive Employee Benefits Program including Life Insurance, Disability, Dental, Vision, and Extended Health Care.

The Client Services Coordinator (Help Desk Coordinator) will be a key member of the Business Operations Team responsible for providing exceptional customer service and technical support to our ebase SaaS clients. In this role, you will respond to inquiries, provide instructional training, and troubleshoot technical issues to ensure our clients have a positive experience using our software.

As a Client Services Coordinator (Help Desk Coordinator), you will have the opportunity to influence revenue across ebase product and service offerings by providing excellent customer service and promoting our products and services.

**ESSENTIAL FUNCTIONS and RESPONSIBILITIES**
- Troubleshoot technical issues by reproducing problems reported by using a test account and/or clicking through the same workflow as the client.
- Track all incoming client inquiries and resolve or escalate them as necessary.
- Develop and deliver user training programs and empower users to self-serve inquiries.
- Communicate effectively with clients on system maintenance, outages, and changes in policy and/or procedures.
- Translate user training guides and other client-facing documents as needed.
- Import and perform data-entry tasks as required.

**ADDITIONAL RESPONSIBILITIES**
- Stay current with company products, services, resources, programs, policy, and procedures.
- Develop relationships with all levels of technical and business decision makers to contribute in building sales strategies.
- Follow up with clients to receive feedback relating to client and customer satisfaction.
- Assist in the development of RFP’s and RFQ’s for established clients and client prospects.
- Understand and report on the competitive environment.

**SKILLS and KNOWLEDGE**

The successful applicant will have the following skills and knowledge;
- Strong knowledge and experience of SaaS platforms
- Superior written and verbal communication skills
- Time management skills and an ability to prioritize workload.
- Strong multi-tasking and organizational skills
- Proficiency in CRM systems, customer support software, and MS Office Suite
- Superb relationship-building skills.
- Handle escalations tactfully, promptly, and with genuine care for the clients' experience.
- Work effectively with other team members to create maximum synergy, coordination, and cooperation.
- Must be growth-oriented and career-minded with a friendly and helpful attitude.
- Must be able to work independently and resourcefully to meet established goals.

**EDUCATION**

University Degree or College Diploma

**LANGUAGE**

English (required)

French (Considered an Asset)

**OTHER**

Our modern and well-equipped offices in St. Catharines, ON serve as the primary location for this position. We understand that finding the right work-life balance is important, which is why we offer a combination of in-office and remote work options. While this position is primarily based out of our St. Catharines office, our Working In-Office Corporate Policy and Procedure provides some flexibility, allowing for a more accommodating work environment when it’s required.

This position is being offered as full-time permanent 40 hours per week.

**WE ARE AN EQUAL OPPORTUNITY EMPLOYER**

All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

**CANADIAN WORK AUTHORIZATION**

All applicants MUST be authorized to work in Canada. Any applicants not meeting these criteria will not be notified and will not be considered eligible for the position.

**Job Types**: Full-time, Permanent

Pay: $50,000.00-$60,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- St. Catharines, ON L2S 0B4: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Will you now or in the future require employer sponsorship to be eligible to work in Canada?
- Are you legally authorized to work Full Time in Canada?

**Education**:

- AEC / DEP or Skilled Trade Certificate (required)

**Experience**:

- Customer service

  • Client Service Coordinator

    7 hours ago

    St. Catharines, Canada Fire Monitoring of Canada Full time

    **JOB DESCRIPTION** **CLIENT SERVICE COORDINATOR** The Client Service Coordinator will be responsible for assisting with the coordination, support, and scheduling a team of Service Technicians for the service of fire, security, and monitoring systems. The position also entails an outreach program to provide Clients with proactive information regarding...

  • Client Services Coordinator

    2 months ago

    St. Catharines, Canada DMS Technologies Inc. Full time

    DMS Technologies Inc. (dba ebase) is seeking a motivated and customer-focused individual to join our team as a Client Services Coordinator in St. Catharines, Ontario. As a leading provider of Integrated Workplace Management Software, we are dedicated to delivering world-class solutions to our clients. We are a fast-growing SaaS company that values...

  • Client Service Coordinator

    7 months ago

    St. Catharines, Canada Bayshore HealthCare Full time

    Make “being the difference” your Career.. - Bayshore is looking for a Casual Client Service Coordinator to join our amazing team. This important customer service role is responsible for answering service inquiries and scheduling field employees to client care assignments. - Casual, Weekday Evenings and Every other Weekend Rotation - If your calling is to...

  • Client Service Coordinator

    4 months ago

    St. Catharines, Canada Bayshore HealthCare Full time

    Make “being the difference” your Career.. Bayshore is looking for a Casual Client Service Coordinator to join our amazing team. This important customer service role is responsible for answering service inquiries and scheduling field employees to client care assignments. Ongoing Schedule - Work every other weekend: 6a-2p or 2p-10p Monday - Friday...

  • Client Service Coordinator

    6 months ago

    St. Catharines, Canada Bayshore HealthCare Full time

    Make “being the difference” your Career.. Bayshore is looking for a Client Service Coordinator to join our amazing team. This important customer service role is responsible for answering service inquiries and scheduling field employees to client care assignments. Casual position with regular work schedule: Our CSCs provide availability for 3 - 5...

  • Client Service Coordinator

    6 months ago

    St. Catharines, Canada Bayshore HealthCare Full time

    Make “being the difference” your Career.. Bayshore is looking for a Client Service Coordinator to join our amazing team. This important customer service role is responsible for answering service inquiries and scheduling field employees to client care assignments. Casual position with regular work schedule: Our CSCs provide availability for 3 - 5...

  • Intake Coordinator

    7 months ago

    St. Catharines, Canada Innovative Occupational Therapy Services Full time

    Innovative Occupational Therapy Services is an established Canada-wide firm servicing various populations. Our highly skilled team of occupational therapists provides both direct and virtual assessment and intervention services. We pride ourselves on providing client-centered, timely, and cost-effective assessment and treatment services with excellent...

  • Intake Coordinator

    6 months ago

    St. Catharines, Canada Innovative Occupational Therapy Services Full time

    Innovative Occupational Therapy Services is an established Canada-wide firm servicing various populations. Our highly skilled team of occupational therapists provides both direct and virtual assessment and intervention services. We pride ourselves on providing client-centered, timely, and cost-effective assessment and treatment services with excellent...

  • Client Coordinator/program and Services Support

    3 months ago

    St. Catharines, Canada Quest Community Health Centre Full time

    **JOIN OUR TEAM** **Client Coordinator/Program and Services Support** -Full time, Permanent, Quest Community Health Centre Quest CHC is a dynamic non-profit, interdisciplinary health care organization. Our holistic model of care focuses on primary care, illness prevention, health promotion, community capacity building and service integration. Quest CHC...

  • Client Care Coordinator

    2 weeks ago

    St. Albert, Canada Summit Counselling Services Full time

    **Join Our Team as a Client Care Coordinator!** Are you passionate about facilitating positive experiences for both clients and clinicians? Do you thrive in a dynamic, collaborative environment where your expertise is valued and your voice matters? If so, Summit Counselling invites you to embark on an exciting journey with us as a Client Care...

  • Client Care Coordinator

    7 months ago

    St. Albert, Canada Summit Counselling Services Full time

    **Join Our Team as a Client Care Coordinator!** Are you passionate about facilitating positive experiences for both clients and clinicians? Do you thrive in a dynamic, collaborative environment where your expertise is valued and your voice matters? If so, Summit Counselling invites you to embark on an exciting journey with us as a Client Care...

  • Manager, Client Services

    6 months ago

    St. Catharines, Canada Sephora Full time

    **Job ID**: 232182 **Store Name/Number**: ON-Pen Centre (0842) **Address**: 221 Glendale Ave Space 77 & 78, St. Catharines, ON L2T 2K9, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As the Manager, Client Services & Experience, you will be responsible for managing all aspects of the sales experience...

  • HR Coordinator

    7 months ago

    St. Catharines, Canada Commercial Cleaning Services Canada Full time

    **Human Resources Coordinator** Commercial Cleaning Services is seeking a **Human Resources Coordinator **to join our current HR Team. **About the Position** The HR Coordinator is a true generalist role. You will spend part of your time supporting Commercial Cleaning Services’ Health and Safety function, as well as playing an active role in recruiting...

  • Client Service Coord Team Asst

    7 months ago

    St. Catharines, Canada Bayshore HealthCare Full time

    **Make “being the difference” your Career. Join the team at Bayshore Home Care Solutions!** We seek a Client Service Coordination Team Assistant Full time, permanent Monday - Friday 9am - 5pm Thorold, Ontario office location The Client Service Coordination Team Assistant, under the direction of the immediate Supervisor, completes day to day...

  • Housing Coordinator

    4 months ago

    St. Catharines, Canada Richmond Community Management Services Full time

    The Housing Coordinator is primarily responsible for all administrative and financial information processing activities at their assigned sites; in addition to the oversight and coordination of the Company’s administration systems and record keeping. The Housing Coordinator will be responsible for the areas of member / tenant services, financial...

  • Housing Coordinator

    3 months ago

    St. Catharines, Canada Richmond Community Management Services Full time

    Occasional evenings for meetings may be required The Housing Coordinator is responsible for the overall day to day operations of the client including all administrative and financial information processing activities at their assigned sites; in addition to the oversight and coordination of the Company’s administration systems and record keeping. The...

  • Housing Coordinator

    7 months ago

    St. Catharines, Canada Richmond Community Management Services Full time

    The Housing Coordinator is primarily responsible for all administrative and financial information processing activities at their assigned sites; in addition to the oversight and coordination of the Company’s administration systems and record keeping. The Housing Coordinator will be responsible for the areas of member / tenant services, financial...

  • Client Service Representative

    7 months ago

    St. Catharines, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Health, Safety

    7 months ago

    St. Catharines, Canada Commercial Cleaning Services Canada Full time

    Commercial Cleaning Services is seeking a **Health, Safety & Environmental Coordinator **to join our team. We are passionate about keeping our employees safe and are committed to providing services that have the least possible impact on the natural environment. **About the Position** The Health, Safety & Environmental Coordinatorwill spend the majority of...

  • Health & Safety Administrative Coordinator

    6 months ago

    St. Catharines, Canada Commercial Cleaning Services Canada Full time

    **About the Position** The Health and Safety Administrative Coordinator will report to our Director of Health and Safety. This position will be a hybrid role with time spent both in an office as well as remote. We offer flexibility on work hours, with the expectation of 20 hours per week. **Job Duties** - Provide administrative support to the Heath and...