Head of Business Operations

7 months ago

Toronto, Canada Everest Re Group, Ltd. Full time

Title:
Head of Business Operations

Company:
Everest Insurance Company Of Canada

Job Category:
Underwriting

**Job Description**:
It’s an exciting time for Everest Re Group, Ltd. (“Everest”) As we continue on our journey, we see significant opportunity ahead of us to expand our reach, build diversity, and enhance our capabilities in critical markets.

Everest is a leading global reinsurance and insurance provider, operating for nearly 50 years through subsidiaries in the Bermuda, Canada, Europe, Singapore, US, and other territories. Our strengths include extensive product and distribution capabilities, a strong balance sheet, and an innovative culture. Throughout our history, Everest has maintained its discipline and focuses on creating long-term value through underwriting excellence and strong risk and capital management. But the most critical asset in this organization is our people.

At Everest, we are committed to the development of our people. We offer dynamic training & professional development to our employees. You will benefit from career development and learning opportunities that will let you set career goals and fulfill them, including:

- Generous tuition/continuing education reimbursement
- Mentoring opportunities
- Flexible work arrangements
- Talent development initiatives
- Networking groups

Everest is a growth company with $14 Billion of Gross Written Premium offering Property, Casualty and specialty products among others, through its various operating subsidiaries located in key markets around the world. Everest has been a global leader in reinsurance with a broad footprint, deep client relationships, underwriting excellence, responsive service and customized solutions. Our insurance arm draws upon impressive global resources and financial strength to tailor each policy to meet the individual needs of our customers.

Our financial strength is evident in Financial Agency Ratings of: A+
_A. M. Best_, A+ S
_&P Global_ and A1
_Moody’s Investor Service_. We are a market leader for our broad diversified income streams, strong underlying underwriting performance with reduced volatility and strong cash flow. We take pride in being known in the industry as nimble, entrepreneurial, and responsive.

Although we are currently in the North American market, we see great opportunity to expand our markets. To support this, we are currently looking for a Head of Business Operations.

Reporting to the Chief Executive Officer, you will be an active member of Everest Insurance Company of Canada’s (‘EvCan’, ‘Company’) leadership team. Alongside your peers on the leadership team, you will foster a culture of operational excellence, entrepreneurship, transparency, collaboration, and candor. You will empower and enable underwriting, claims, and other functional area teams to execute on leadership’s strategic objectives. You understand commercial risk products, the Canadian insurance market and operating environment, and how to drive value and win with our chosen customers.

Objective:
- Actively participate in shaping the Canadian strategy as part of EvCan’s leadership team. Establish operational priorities that support the execution of those strategies.- Improve EvCan’s employee experience as it relates to their interaction with our operating processes and systems environment.- Improve efficiency across all departments by driving process optimization, automation, offshoring, and ensuring the right work is on the right desk.- Ensure the highest standard of customer service by establishing service standards and managing day-to-day operations to meet and exceed those benchmarks.- Create and institutionalize standard operating procedures (SOPs), training materials, and process workflow guides across the business.- Collaborate across the organization inside and outside of Canada, ensuring alignment with the North American Operations team while leveraging tools and capabilities that already exist to drive Canadian priorities forward.

Responsibilities include but are not limited to:
- Business Operations Strategy:_ Develop an enterprise operations strategy for EvCan that supports the execution of the broader business strategy and aligns with the North American Operations architecture. Build consensus around the operations strategy and drive its execution by prioritizing key initiatives and effectively managing change with all stakeholders.- Operating Environment, Efficiency & Customer Service:_ Create an operating environment that supports a top-tier employee experience. Drive initiatives across the operations portfolio to improve efficiency, productivity, and EvCan’s teammates’ ability to serve internal and external customers. Ensure a high degree of operational quality, resiliency, and compliance with Company and regulatory policies, rules, and regulations.- Leadership, Training, and Development:_ Take an active leadership role across the organization by coaching, developing, and ma

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