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Manager, Accounts Receivable- Collections

4 months ago

Waterloo, Canada opentext Full time

**OPENTEXT - THE INFORMATION COMPANY**

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

**The Opportunity**:
**You Are Good At**:

- Assist leader and peers in developing a collection strategy.
- Accountable or leading a large team to deliver on best-in-class collection processes, including driving process automation and related practices, to meet/exceed cash collection targets.
- Implementing quarterly cash targets and lessons learned processes to effectively deliver on departmental and corporate KPI’s, while maintaining bad debt expense and write offs within best-in-class metrics.
- Accountable to ensure the ELT issues reports delivers the right information to resolve account issues.
- Responsible for proactively partnering with Sr. Stakeholders to resolve large business account disputes requiring corporate support.
- Accountable for ensuring collections policy and standard operational procedures are maintained and updated to continually align to best-in-class collections strategy.
- Accountable for delivery on Acquisition integration activities.
- Partner with the Billing, Sales and other O2C stakeholders to drive best in class A/R practices.
- Deliver on Acquisition integration plans.
- Deliver on audit requirements.
- Partner with the reporting and analytics team to ensure standardized reporting and accurate analytics.
- Deliver on other projects and initiatives as assigned by your leader to support the A/R strategy.

**What It Takes**:
**Education**:

- CCP Designation
- Degree in Finance or Accounting preferred

Skills and Experience:

- 5+ years of successful experience leading teams in a large, fast paced AR environment; Global experience in the software services, or high-tech industry preferred
- Demonstrated HR acumen to effectively on-board and support the team through all aspects of the team member lifecycle (effective hiring, developing, training, performance managing, rewards, career growth, change management, off boarding)
- Demonstrated success in B2B collections, as an expert negotiator maintaining large $$ portfolios
- Demonstrated business acumen in dealing with complex issues across cross functional teams
- Demonstrated success implementing standardized escalation processes and leading a team to deliver effective negotiation tactics to ensure collection targets are delivered
- Strong experience with business process analysis and sound working knowledge of project management and change management processes
- Exceptional analytical and problem-solving skills
- Self-starter with a continuous improvement mindset
- Excellent team player, knowing your best is when you collaborate and engage to find solutions to problems
- Excellent customer service and owner’s mindset
- Excellent written and verbal communication and negotiation skills, specifically with Sales, Legal and External Customers
- Demonstrated ability to drive a culture of learning and resiliency in a continuously changing environment
- Ability to thrive in a fast-paced environment, while managing multiple priorities
- Bilingual /Multilingual an asset