Graduate Affairs Assistant

5 months ago

London, Canada Western University Full time

**Classification & Regular Hours**:
Hours per Week: 35

Salary Grade: Level N

**About Western**:
**About Us**:
The Department of Civil and Environmental Engineering is one of six academic units in the Faculty of Engineering. Faculty and staff in the department support and foster the educational and research pursuits of undergraduate and graduate engineering students, while providing the best student experience. The Department aspires to become one of the top Civil Engineering Departments in the world. It will do so by relentlessly pursuing excellent research, faculty profile and graduate and undergraduate education that engages students.

**Responsibilities**:
**Qualifications**:
**Education**:

- 3 year Community College Diploma in Business Management/Administration is required
- University degree is preferred

**Experience**:

- 3 years’ experience providing financial administrative support (payroll, funding, bookkeeping, etc.) in a University (post-secondary) environment interacting with students, faculty, staff and the community
- 1 year administrative experience supporting an academic program, preferably a graduate program

Knowledge, Skills & Abilities:

- Knowledge of Western policies and procedures related to graduate studies as well as related collective agreements (PSAC)
- Verbal communication skills to clearly express ideas in an objective manner, and adapt communication style to suit the situation and audience
- Demonstrated experience in working independently, problem solving, and functioning effectively as part of a team
- Demonstrated ability take initiative and follow through on work assignments
- Proven ability to interact with individuals from a variety of cultures in a professional, respectful and diplomatic manner
- Demonstrated ability to understand and resolve external and internal partner issues
- Ability to maintain a positive, outgoing attitude with genuine customer service orientation
- Ability to process information with a high degree of accuracy, and follow formal business practices with high attention to detail
- Ability to understand, interpret, and effectively communicate University guidelines, policies and practices to key stakeholders
- Knowledge of and ability to manage social media platforms, communication and engagement strategies for student populations
- Excellent organizational and planning skills to work effectively in a high pressure environment with competing priorities
- Adapts readily and effectively to changing priorities and demands
- Personable and courteous in working relationships with colleagues, faculty members, students and the public
- Ability to make appropriate decisions and resolve issues by identifying the critical elements of a problem situation and considering each aspect
- Ability to interact professionally with students, staff, faculty, and other members of the University community
- Strong mathematical and analytical skills to complete accurate calculations, to work with databases to input, organize and analyze data, and to generate standard reports, audit data output and resolve complex payroll/financial issues
- Knowledge of principles of confidentiality and FIPPA regulations is essential with the ability to use discretion handling confidential records and student issues
- Ability to respond, and be sensitive, to the emotional and mental health needs of students, support staff and faculty working under pressure

**Union Statement**:
**Western Values Diversity**:
Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.

**Please Note**:
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

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