Zone Manager

1 month ago

Winnipeg, Canada LS Travel Retail North America Inc. Full time

***:
The Zone Manager will partner and assist the Assistant Manager or General Manager in the operation of store(s) through leadership managing, training, coaching and mentoring fellow associates to deliver a first class customer service experience relative to service and in-store execution.

**POSITION REQUIREMENTS**:

- Demonstrated selling experience in a fast paced, service oriented retail setting; excellent understanding of the company standards, processes policies and practices
- Demonstrated ability to train, coach and mentor a team of sales associates on customer service and standards, processes policies and practices
- Demonstrated ability to provide supervisory guidance to a team and instill trust
- Supervisory work; significant interpersonal relationship skills

**DUTIES AND RESPONSIBILITIES**:

- Put the customer first at all times (internal and external)
- Be a best in first class service role model and champion by providing on the job training & guidance to sales associates consistent with company practices, including recognition of FCS monthly recognition for above and beyond service
- Foster and role model an excellent employee experience where quality & engagement are promoted through the store
- Create and maintain good working relationships with fellow associates
- Maintain store appearance with respect to merchandising, housekeeping and maintenance standards consistent with visual merchandising guidelines
- Where required, be efficient and accurate with receiving, merchandising initiatives, product returns, POS, cash auditing and handling, etc.; identifying and addressing deficiencies with associates, management and LP as applicable in a timely manner
- Where required, completion of store schedules and store payroll processes
- Follow company policies and procedures and maintain a safe working environment
- Key Holder (open and close store), where required

**EDUCATION, EXPERIENCE, CERTIFICATIONS**:

- High school diploma or equivalency required
- Minimum one year of retail or customer service experience preferred
- Ability to work various shifts in a 7/365 team orientated environment
- Excellent customer service skills and an ability to communicate effectively using the English language - Self-starter able to prioritize and handle various tasks simultaneously
- Ability to adapt to changing priorities and unexpected situations
- Proficiency required in reading, writing, and mathematics
- Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements
- Computer work, heavy lifting (40 lbs.), long standing periods, climbing lifting, bending, nights or weekend work, based in a store or group of stores; early morning, evening and weekend work and holidays
- Comply in all respects with the provisions of the Standards of Business Conduct Policy

**Behaviors**: Required
- Leader: Inspires teammates to follow them
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

**Motivations**: Required
- Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

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