Customer Success Specialist

3 days ago

Surrey, Canada Reliance Foundry Co. Ltd. Full time

**Customer Success Specialist**

**High energy sales professional to provide exceptional customer service**

**Reliance Foundry Co. Ltd.** is a Surrey-based, rapidly growing marketing and distribution company of metal products. With 90 years of experience in the cast metals industry, we now service our Global customers by providing traditional site furnishing and castings in new and innovative ways. We are an agile small business with limitless growth plans. Today, we are looking for enthusiastic, motivated and talented people to join our team.

**Key Responsibilities**:

- Data entry using our cloud-based ERP/CMS (NetSuite) system to create new customer files, record inquiries, check inventory, and coordinate sales activities.
- Process sales orders from customer inquiries to order confirmation and follow up.
- Ensure all inquiries are addressed completely and perform all transactions necessary to support the quotation and order fulfillment processes.
- Demonstrate technical initiative in identifying and resolving customer needs; make outbound calls on warm internet leads.
- Work closely with other departments to ensure customer satisfaction.

**Required Qualifications/ Preferences**:

- Minimum 2+ years’ experience in administration, order desk, sales or customer service. (B2B is a Plus+)
- Mechanical aptitude. You can visualize how parts and products can fit together.
- Strong data entry & computer skills (CRM/ERP, NetSuite would be an asset).
- Excellent verbal and written English skills; solid phone presence and experience in closing business.
- The ability to demonstrate critical thinking, good judgement, progressive mindset, and self-awareness.
- Diploma, certificate and/or training in sales, business, communications or related disciplines would be an asset.
- Flexibility to occasionally swap/float stat holidays to accommodate our US customers needs.

**Attractive Qualifications**:

- Happy You were born with this special gene whereby your glass is always Full.
- People like you because you like people.
- Hustle Factor: You don’t get discouraged by objections, and you get persistent when it comes to reaching your goals.
- Passionate: You’re all about solving real problems, not just “pitching.”
- Results-driven: You're able to think on your feet and love overcoming obstacles.
- Adaptability: You are open to feedback and coaching and ready to take your skills to the next level.
- Organization: You know how to allocate your time effectively.
- Empathetic: You’re a good listener who knows how to get a real sense of customer's needs.
- Strong ‘hunter’ mindset (converting new business from competition).
- Technical savvy: You have the ability to use computer systems while in talking with a client.
- Customer Focused: You help make talking to Reliance a great experience for the customer.
- Ability to accomplish multiple tasks simultaneously with speed and accuracy.

**Why should you apply?**
- Full time position with a competitive benefits package, and salary structure.
- Reliance Foundry celebrates successes with fun company gatherings, luncheons, and other perks
- We believe in an environment that encourages a positivity while pursuing high standards.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Work from home

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

COVID-19 considerations:
Reliance follows all precautions to provide a safe and comfortable working environment for all staff and stakeholders.

Application question(s):

- Are you flexible to work occasionally on stat holidays to accommodate our US customer needs?

**Experience**:

- B2B sales: 1 year (required)
- CRM / ERP software: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: Hybrid remote in SURREY, BC

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