Customer Success Manager

3 days ago

Surrey British Columbia, Greater Vancouver, Canada Unleashd Technologies Ltd. Full time

Lower Mainland, BC (Hybrid)


Unleashd Technologies, an exciting startup at the forefront of the automotive software industry, has a rare opportunity for a Customer Success Manager to join their growing team focused on the BC market (lower mainland).


OPPORTUNITY HIGHLIGHTS

  • Remote work with in-province travel
  • Competitive compensation: $75K to $95K OTE.
  • Coaching & mentorship designed to position you for success in the role


WE NEED

You are incredibly detail oriented with a friendly and professional approach. You love to delight customers and are the liaison between customers, internal teams and external partners. You enjoy working independently in a fast-paced environment and love contributing to the overall success of the team. As the first point of contact with our customers after they have launched, you’ll be integral in building an ongoing and trusting relationship with them. We want to ensure that our customers have a seamless experience, and that you will be there every step of the way.


YOU LOVE

  • Focusing on the feedback of customers to know which changes can make a difference
  • Making it your personal missions to create an exceptional ongoing experience for customers
  • Finding insights and innovative ways that our products can continually solve problems and help our customers improve their business
  • Effectively and consistently communicating updates and deliverables to the customer and internal teams, advising them on impacts to deadlines
  • Training customers and their teams on the day-to-day use and administration of our products
  • Finding opportunities to upsell new products to existing customers by continually adding value and showing them ways our products can help them more
  • Getting referrals from existing customers for potential new customers and connecting them with our sales team


YOU HAVE

  • Previously excelled in a customer success role with a SaaS business where you directly interacted with customers
  • A demonstrated track record with project or timeline-based delivery management
  • An acute attention to detail that keeps everyone aligned and everything on schedule
  • Incredible communication skills with the ability to explain complex topics through both verbal and written means
  • An energetic and upbeat personality with a keen desire to see everyone succeed
  • An open mind and love learning from others
  • The ability to speak and write in both English and French (this would be an asset)
  • Driver's license and reliable vehicle

WE OFFER

  • A dynamic team of professionals dedicated to building a solid foundation for our growing business
  • A flexible work environment that allows for remote work, with occasional travel requirements
  • A competitive compensation package, including a base salary that’s aligned with your experience
  • Three different benefits package options to support you and your family
  • A flexible time off policy, including sick and personal days to care for your health and well-being
  • Tuition reimbursement opportunities to support your professional development
  • Opportunities to give back by participating in various philanthropic programs and activities
  • Engaging company events and activities that promote team spirit and foster positive relationships within the organization
  • A full-time permanent position, as we are seeking a long- term employment commitment
  • Real growth opportunities, amidst our ongoing expansion and continuous development

ABOUT US

This company is an exciting startup at the forefront of the automotive software industry. With strong roots in the automotive sector, we specialize in developing cutting-edge tools for retail automotive dealerships across Canada, helping them maximize the potential of their customer portfolio.


Headquartered in British Columbia, our nimble and passionate team stretches across major local markets in Canada. We're a tight-knit group of forward-thinkers, committed to driving innovation and delivering personalized solutions to our clients.


Our flagship product is revolutionizing how dealerships engage with customers. Acting as a seamless bridge between service and sales departments, the platform ensures soft-touch interactions and personalized offers, keeping customers engaged and valued throughout their ownership journey.


Come join us and be part of our rapid growth and game-changing impact on the automotive industry. As a startup, we offer an energetic and collaborative environment focused on our customers and our collective success.


Apply today. No cover letter required.

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