Service Desk Analyst

2 weeks ago

Markham, Canada Black & McDonald Limited Full time

**ABOUT THIS CAREER OPPORTUNITY**

Black & McDonald's Corporate Service Group is growing If you are an analytical, organized, and detail-oriented professional searching for the opportunity to build a solid foundation for your career, this position is for you. The Service Desk Analyst is located in Markham/Thornhill, ON and typically reports directly to the Service Desk Team Lead.

The Service Desk Analyst will be responsible for the following duties and responsibilities:

- Communicate comfortably to employees at all business levels
- Administer and maintain user accounts, permissions and access rights (Active Directory, Exchange, BES, etc.)
- Setup all equipment, including hardware and software upgrades and provide ongoing support
- Track, monitor and accurately document requests to timely resolution and follow up as needed
- Utilize resources such as knowledge bases, help desk tools, and websites to provide solutions to end users
- Identify and escalate priority incidents to next level support and/or 3rd party vendors
- Functional knowledge of current technologies, protocols, and standards
- Ensure the security and confidentiality of all information managed by the Information Technology group in support of the company's operations
- Other duties as assigned

**COMPETENCY REQUIREMENTS**
- Change Orientation
- Communicates Effectively
- Problem Solving and Innovation
- Teamwork and Collaboration

**EDUCATION REQUIREMENTS**
- Post-secondary education in a related field

**WORK EXPERIENCE REQUIREMENTS**
- 1-3 years of experience in a similar role
- Experience with IT ticketing systems

**SKILLS, ABILITIES, AND OTHER REQUIREMENTS**
- ITIL, A+, and Net+ or similar certification would be an asset

  • IT Service Desk Analyst

    2 days ago

    Markham, Canada Quanta Technology Full time

    **Quanta Technology** is an independent technology, consulting, and testing company providing business and technical expertise along with advanced methodologies and processes, to utilities and others in the power and energy industries. Our mission is to provide unparalleled value to our clients in every engagement across the value chain by using advanced...

  • Service Desk Analyst

    4 weeks ago

    Markham, Canada PACE Technical Full time

    Do you love working with people as much as you love working with tech? If yes, then we have an opportunity that will expand your expertise in all things IT. We’re currently looking for a **Service Desk Analyst **to join our team - we’re looking for you! At PACE Technical, we have what you’re looking for. We’re a group of innovative professionals...

  • Service Desk Analyst

    5 days ago

    Markham, Canada Black & McDonald Limited Full time

    ABOUT THIS CAREER OPPORTUNITY Black & McDonald's Corporate Service Group is growing! If you are an analytical, organized, and detail-oriented professional searching for the opportunity to build a solid foundation for your career, this position is for you. The Service Desk Analyst is in Markham/Thornhill, ON and typically reports directly to the...

  • Service Desk Analyst

    1 week ago

    Markham, Canada Black & McDonald Limited Full time

    **ABOUT THIS CAREER OPPORTUNITY** Black & McDonald's Corporate Service Group is growing! If you are an analytical, organized, and detail-oriented professional searching for the opportunity to build a solid foundation for your career, this position is for you. The Service Desk Analyst is located in Markham/Thornhill, ON and typically reports directly to the...

  • Service Desk Analyst

    2 days ago

    Markham, Canada Black & McDonald Full time

    ABOUT THIS CAREER OPPORTUNITY Black & McDonald’s Corporate Service Group is growing! If you are an analytical, organized, and detail-oriented professional searching for the opportunity to build a solid foundation for your career, this position is for you. The Service Desk Analyst is in Markham/Thornhill, ON and typically reports directly to the Service...

  • Bilingual Service Desk Analyst

    2 weeks ago

    Markham, Canada Black & McDonald Limited Full time

    ABOUT THIS CAREER OPPORTUNITY Black & McDonald's Corporate Service Group is growing! If you are an analytical, organized, and detail-oriented professional searching for the opportunity to build a solid foundation for your career, this position is for you. The Bilingual Service Desk Analyst is in Markham/Thornhill, ON and typically reports directly...

  • Bilingual Service Desk Analyst

    3 weeks ago

    Markham, Canada Black & McDonald Limited Full time

    ABOUT THIS CAREER OPPORTUNITY Black & McDonald’s Corporate Service Group is growing! If you are an analytical, organized, and detail-oriented professional searching for the opportunity to build a solid foundation for your career, this position is for you. The Bilingual Service Desk Analyst is in Markham/Thornhill, ON and typically reports directly to the...

  • Bilingual Service Desk Analyst

    3 weeks ago

    Markham, Canada Black & McDonald Limited Full time

    ABOUT THIS CAREER OPPORTUNITY Black & McDonald’s Corporate Service Group is growing! If you are an analytical, organized, and detail-oriented professional searching for the opportunity to build a solid foundation for your career, this position is for you. The Bilingual Service Desk Analyst is in Markham/Thornhill, ON and typically reports directly to the...

  • Bilingual Service Desk Analyst

    1 week ago

    Markham, Ontario, Canada Black & McDonald Limited Full time

    ABOUT THIS CAREER OPPORTUNITYBlack & McDonald's Corporate Service Group is growing If you are an analytical, organized, and detail-oriented professional searching for the opportunity to build a solid foundation for your career, this position is for you. The Bilingual Service Desk Analyst is in Markham/Thornhill, ON and typically reports directly to the...

  • Bilingual Service Desk Analyst

    4 weeks ago

    Markham, Canada Black & McDonald Full time

    ABOUT THIS CAREER OPPORTUNITY Black & McDonald’s Corporate Service Group is growing! If you are an analytical, organized, and detail-oriented professional searching for the opportunity to build a solid foundation for your career, this position is for you. The Bilingual Service Desk Analyst is in Markham/Thornhill, ON and typically reports directly to...

  • Bilingual Service Desk Analyst

    4 weeks ago

    Markham, Canada Black & McDonald Full time

    ABOUT THIS CAREER OPPORTUNITY Black & McDonald’s Corporate Service Group is growing! If you are an analytical, organized, and detail-oriented professional searching for the opportunity to build a solid foundation for your career, this position is for you. The Bilingual Service Desk Analyst is in Markham/Thornhill, ON and typically reports directly to...

  • Bilingual Service Desk Analyst

    3 weeks ago

    Markham, Canada Black & McDonald Full time

    ABOUT THIS CAREER OPPORTUNITY Black & McDonald’s Corporate Service Group is growing! If you are an analytical, organized, and detail-oriented professional searching for the opportunity to build a solid foundation for your career, this position is for you. The Bilingual Service Desk Analyst is in Markham/Thornhill, ON and typically reports directly to...

  • IT Service Desk Analyst

    2 months ago

    Markham, Canada Sienna Senior Living Full time

    We are Sienna Senior Living, a publicly traded company (TSX:SIA) and one of Canada’s leading owners and operators of seniors’ residences. We offer care, support, services and housing in Retirement and Long Term Care to seniors/residents and their families. And we truly believe it is a privilege to serve Canada’s seniors, ensuring they live fulfilling...

  • Service Desk Analyst

    4 weeks ago

    Markham, Canada Pathway Communications Full time

    Education: - Expérience: **Education**: - Bachelor's degree - or equivalent experience **Work setting**: - Help desk **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified...

  • Service Desk Analyst

    2 weeks ago

    Markham, Canada Pathway Communications Full time

    Education: Bachelor's degree - Experience: Experience an asset - or equivalent experience **Work setting**: - Help desk **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement...

  • Service Desk Analyst

    1 day ago

    Markham, Canada Pathway Communications Full time

    Education: - Expérience: **Education**: - Bachelor's degree - or equivalent experience **Work setting**: - Help desk **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified...

  • Service Desk Analyst

    2 weeks ago

    Markham, Canada Pathway Communications Full time

    Durée de l'emploi: Permanent - Langue de travail: Bilingue - Heures de travail: 37.5 to 40 hours per week - Education: - Expérience: **Education**: - Bachelor's degree - or equivalent experience **Work setting**: - Help desk **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other...

  • Service Desk Analyst

    2 weeks ago

    Markham, Canada BGIS Full time

    **Who We Are** **We are looking to have a full-time bilingual (French/English) Service Desk Analyst to join our team! This position will involve working hybrid from our head office in Markham, ON** **SUMMARY** **KEY DUTIES & RESPONSIBILITIES** - Responds to inquiries in a prompt manner to achieve a high level of internal customer service and resolve...

  • service desk analyst

    1 week ago

    Markham, Canada Pathway Communications Full time

    Durée de l'emploi: PermanentLangue de travail: BilingueHeures de travail: 37.5 to 40 hours per weekEducation: Expérience: EducationBachelor's degree or equivalent experienceWork settingHelp deskTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide...

  • service desk analyst

    1 week ago

    Markham, Canada Pathway Communications Full time

    Work Term: PermanentWork Language: BilingualHours: 37.5 to 40 hours per weekEducation: Bachelor's degreeExperience: Experience an asset or equivalent experienceWork settingHelp deskTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and...