Operational Lead

1 week ago

Calgary, Canada City of Calgary Full time

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.
- The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.
- The Operational Lead provides strategic direction to ensure that citizen, Council, and partner expectations are met. This position is required to respond quickly to changes in the social environment in the region’s parks and to ensure staff safety is prioritized. Additionally, this role is responsible for strategically incorporating competing expectations from multiple internal and external partners. Primary duties include:

- Establish and develop annual work plans to address maintenance priorities and contingencies for unplanned requests and evaluate progress.
Anticipate future needs for the region and identify short term operational requirements to be built into annual work plans.
- Adjust work locations for staff based on safety risks associated with the social disorder present in specific parks.
- Adjust operational focus based on constantly evolving direction and priorities.
- Negotiate and manage leases and contracts to ensure continuous, uninterrupted service.
- Manage relationships with external partners.
- Develop downtown park safety plans in conjunction with Calgary Police Service, Emergency Management and Community Safety, Corporate Security, Community Strategies, and others.
- Liaise regularly with Facility Management to ensure effective operation of parks building assets and provide landscaping and horticultural services to important Facility Management-operated buildings, including the Municipal Complex.
- Work closely with events and bookings to ensure successful and organized execution of park activations.
- Respond to citizen and councillor requests.

**Qualifications**
***A completed 2-year diploma in horticultural studies or a related field and at least 8 years of directly related experience; OR
An undergraduate degree in landscape, architecture, urban studies, management, business or a related field and at least 6 years of directly related experience.
Equivalent combinations of experience and education may be considered.
A valid Standard First Aid certificate is required.
A personal vehicle for business use is required.
A valid Class 5 Driver's Licence (or provincial equivalent) with no more than 6 demerits, and no current suspensions or charges pending is required.
Intermediate proficiency with Microsoft Office (Outlook, Word, Excel, and PowerPoint) is required.
Experience with a Geographic Information System (GIS) and a Work Order Asset Management System (WAM) are considered as assets.
Experience with PeopleSoft Human Capital Management (HCM) and PeopleSoft Financials and Supply Chain Management (FSCM) are considered as assets.
This position requires well-developed skills in: relationship building, analytical thinking, change management, communication, project management, leadership, and conflict resolution along with a strong customer orientation.
Excellent negotiation and contract management skills, political acumen, and tactical planning ability.
- **Pre-employment Requirements**Successful applicants must provide proof of qualifications.
- Union: Exempt
- Business Unit: Parks & Open Spaces
- Position Type: 1 Temporary (up to 24 months)
- Location: 332 42 Avenue SW
- Compensation: Level F $91,425 - 140,027 per annum
- Days of Work: This position works a 5 day
- work week earning 1 day off in a 3 week cycle.
- Hours of work: Standard 35 hour work week
- Audience: Internal / External

- Job ID #: 308214

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