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Lead Operations Analyst
3 weeks ago
**Required Skills**:
- **10+ years of operations experience**:
- Excellent telecom domain understanding.
- **5+ years of technical experience in (LAMP) Linux, Apache, MySQL, and PHP,.net, C#, Oracle SQL, MY SQL,**:
- **Proficient experience in Tools - Dynatrace, Splunk, AppDynamics**:
- Minimum of 5 years’ experience with data analysis, performance measurement methods, statistical concepts and reporting techniques;
- Experience drafting clear and concise reports and presentations with a strong attention to detail.
- Strong analytical skills and ability to make fast decisions with limited and noisy data.
- Proficiency in MS Outlook, Excel, Word and Access
- Demonstrated interpersonal skills with excellent verbal and written communication.
- Proven success in implementing inventory related performance measures, metrics and productivity analyses.
- **ITIL Certification is must/preferred.**
**Roles and Responsibilities**:
- Responsible for Service Transition and Operations processes.
- Telecom domain understanding and experience in BSS domain.
- Participate in all scrum and necessary team rituals.
- Participate in project meetings and design workshops, where necessary
- Lead and delegate operation tasks with onshore and offshore staff.
- Provides Service Transition & Operations reports.
- Identifying operational requirements and opportunities for improvement.
- Determining appropriate methods to analyze operations, relevant information, and data.
- Documenting findings, preparing reports, and making recommendations.
- Developing new processes and procedures to enhance operations.
- Working with managers and employees to implement changes.
**Job Types**: Permanent, Full-time, Fixed term contract
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: Hybrid remote in Calgary, AB
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