Inside Sales

4 months ago


Hamilton, Canada Maddocks Industrial Filter Full time

Maddocks is seeking a professional, motivated, skilled individual to join our team. This position will provide support to our existing and prospective customers to ensure customer satisfaction while meeting department and corporate growth targets.

DUTIES:

- Front support for customer inquiries, quoting and order processing
- Understanding/evaluating client's needs to recommend required products/services
- Prepare accurate quotes and contracts including credit terms and delivery dates
- Ability to create detailed manufacturing build sheets to customer specifications
- Timely verification of purchase order to quote confirmations and processing
- Accurate entry into ERP manufacturing program and associated databases
- Regular support to ensure customer satisfaction, product quality and timelines
- Develop and maintain files, documents, reports and schedules as required
- Effective positive internal communication with all levels and departments
- Cross train with other departments and willingness to help out when needed

SKILLS:

- Minimum 2-3 years inside sales/customer service experience
- Advance knowledge of MS Excel, Word and Outlook (Calendar, scheduling)
- Experience with SAGE 300 ERP or similar manufacturing ERP program
- Positive attitude, exemplary attendance, and reliable team member.
- Excellent verbal and written communications skills; English, French an asset
- Strong mathematical ability, problem solver and motivated for success
- Ability to multi-task, prioritize, and manage time effectively
- Comfortable working within dynamic team environment or independently
- Filtration and /or manufacturing experience a plus

Maddocks is an equal opportunity employer, please provide covering letter along long with your resume. We thank all applicants for their interest; however, we will only contact those selected for an interview.

**Salary**: $36,000.00-$45,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Hamilton, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- B2B sales: 2 years (required)
- SAP ERP: 1 year (required)

Work Location: In person



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