Data Entry Clerk
7 months ago
_**1. GENERAL DATA**_
**Reporting to this position**:N/A
**Reports to**:Administration Manager, Supervisor, OM, GM, DCM
**No. of direct reports**:5 to 15 **No. of indirect reports**:10 to 50
- **2. OBJECTIVES**_
**2.1 Job Summary**
The Customer Service Representative is accountable for maintaining excellent service levels for our internal and external customers through accurate data entry, continuous process improvement and prompt resolution of issues
**2.2 Main Duties and Responsibilities**
- Respond knowledgeably and courteously to incoming calls and customer inquiries
- Communicate with carriers
- Communicate with customers and customer suppliers
- Provide updates on order inquiries
- Responsible for managing claims and investigation follow-ups
- Assist other customer service representatives in daily tasks
- Managing service KPIs and reporting metrics
- Expedite rush order requests and follow-up
- General administration task in supporting shipment document flow
- Work on and execute tasks on customer systems
- Manage order exceptions to last-minute customer requirements
- Promotes a safe work environment and supports EHS policies
- Work with Supervisors and Management team to enhance service levels
- Coordinate shipments additional shipments with transport depart
- Ability to manage high call and business process volumes
- Coordinate/data input details for client KPS around transport services
- Comply with all quality and regulatory requirements of Health Canada and other applicable authorities and client requirements are met
- Pursue continuous improvement initiatives to drive increased productivity and service levels
- Other duties as assigned
- **3. JOB PROFILE**_
- 3.1 Professional experience required_
- A high school diploma or equivalent is required.
- 3.2 Knowledge Required:_
- Experience with distribution centre processes required (receiving, picking, packing, shipping, returns, value-added processing and sub-assembly)
- Knowledge of warehouse operations and cost structures
- Knowledge of all applicable health and safety and employment standards legislation
- Knowledge of various production and quality systems (GxP,ISO, Document Control, Lean, TPS, Six Sigma, etc)
- 3.3 Skills required:_
- Strong customer orientation and problem-solving skills
- Ability to communicate with others effectively
- Good computer skills, including proficiency with MS Office Suite
- Ability to work various shifts when required
- Good decision-making skills and response to high-pressure situations
- Ability to conduct research for special projects, respond to timely inquiries, and present written/ oral briefings
- Excellent interpersonal communication and organizing skills to coordinate project activities
**Salary**: $37,500.00-$45,000.00 per year
**Benefits**:
- Company events
- Dental care
- Extended health care
- RRSP match
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
**Education**:
- Secondary School (preferred)
**Experience**:
- Data entry: 1 year (preferred)
Ability to Commute:
- Delta, BC (required)
Ability to Relocate:
- Delta, BC: Relocate before starting work (required)
Work Location: In person
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