Bilingual French Customer Service and Sales

4 weeks ago


Remote, Canada The Bradford Exchange Full time

Are you passionate about providing exceptional customer service? Do you have experience working in a metric driven environment? Do you enjoy upselling products to customers? Do you enjoy talking to people over the phone? If so, look no further We are looking to grow our team

The Bradford Exchange is looking to hire full-time permanent _Bilingual French Customer Service and Sales Representatives _to work remotely for our inbound call centre.

We are currently hiring for a start date of April 10, 2023.
- French: 8:00am and 5:30pm (EST), Monday to Friday

**Essential Job Duties and Responsibilities**
- 90% Answering calls in both English and French - assist customers with questions concerning their order and order status, billing, retain customer business, upselling and returns.
- 10% Completing required paperwork including faxes and written inquiries received from customers and other duties as assigned/required.

**We Offer**:

- A starting hourly rate of $18.00 (CAD)
- Incentives up to $175 a month
- Work from home opportunity
- Paid training period
- Unpaid half an hour lunch, plus, two paid 15-minute breaks
- Company paid health and dental benefits*
- Group retirement benefit plan with up to a 6% company matching contribution*
- Paid vacation time*
- Paid leave time*
- Employee Assistance Program*
- Annual profit-sharing plan
- Annual merit increase
- Employee discounts
- On-going and continuous coaching from supervisor

*After three-month probationary period

**Required Qualifications**:

- Minimum of a High School diploma or equivalent
- 1+ years of call center experience
- 1+ years of phone sales experience

**Required Knowledge, Skills, and Abilities**:

- English Proficiency
- French Proficiency
- Strong communication, both written and verbal
- Great active listening skills
- Exceptional interpersonal and rapport building skills
- A patient and empathetic attitude
- Strong time management and organization skills
- Adaptability and flexibility - must commit to a shift bucket
- Comfortable working in a fast-paced environment
- Comfortable in a scheduled environment and adhering to a strict schedule
- Troubleshooting skills
- Knowledge of PC Fundamentals and ability to navigate multiple computer programs
- Proven experience in customer service and sales
- Comfortable in a metric driven environment with daily, weekly, and monthly goals to achieve
- Ability to type minimum 25 WPM

**COVID-19 Considerations**:

- Remote recruitment process
- Permanent work-from-home opportunity

**Work from home Requirements**:

- Quiet, distraction-free, private, and safe place to work
- High speed reliable internet speed of 25 mbps download
- Ability to hardwire a network cable
- A cell phone with cell service to log in to our secure VPN server

**The Company**

The Bradford Exchange respects and upholds the requirements under the Accessibility for Ontarians Disability Act (AODA)and its associated standards and regulations. We are committed to providing accommodations upon request.

**Salary**: From $18.50 per hour

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Profit sharing
- RRSP match
- Store discount
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Bonus pay
- Overtime pay

**Experience**:

- Customer service: 1 year (required)
- call centre: 1 year (required)
- sales: 1 year (preferred)

**Language**:

- French and English (required)

Work Location: Remote

Expected start date: 2023-04-10



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