Service Leader

3 months ago

Langley, Canada The Italian Osteria & Cheesebar Full time

_**We are currently seeking an experienced Service Leaders to join us at The Italian Osteria & Cheesebar in Langley **_

Our Services Leaders ensures all daily activities run smoothly and efficiently. To be successful in this role, you must be familiar with restaurant operations and have a good understanding of what makes great customer service.
- **Responsibilities of this role include**:_
- Leading the service teams by example and in a supervisory and supportive capacity
- Making guests feel welcome and creating memorable experiences
- Providing exceptional, friendly customer service
- Great product knowledge
- Responsible Beverage Service in accordance with Serving it Right
- Maintaining cleanliness and environment standards of the Brewpub
- Delegating tasks and responsibilities to ensure organizational goals are met
- Troubleshooting issues that arise across the Brewpub effectively
- Coaching and reporting on team performance
- Resolve customer complaints, requests and queries
- Monitoring, contributing to, and acting on key performance indicators and other targets
- Other duties as required
- **Working Conditions**:_
- Hours and shifts may vary. Includes working evenings, weekends and holidays.
- Full and part-time opportunities available
- **Requirements**:_
- Previous FOH experience working as a Server or Bartender, prior Service Leader/MOD experience considered a strong asset
- Valid Serving It Right Certification
- First Aid Level 1 is an asset, but not required
- Strong team management and supervisory skills
- Excellent communication and customer service skills
- Proven ability to lead and motivate a team
- **The Perks**:_
- Staff discount at all JRG locations and discounted meals during shifts
- Opportunity for full-time staff to participate in the Company’s Extended Health Benefits Plan after 6 months of employment
- Access to ongoing training and development through Joseph Richard University (JRU)
- Opportunity for advancement throughout all JRG establishments and divisions
- **Company Information**:_

Joseph Richard Group is a collection of unique hospitality ventures owned by André Joseph Bourque and Ryan Richard Moreno. With first-class offerings, an acclaimed culinary team, and a genuinely kind-hearted service team, our mission is to make this your moment

**Job Types**: Full-time, Part-time

Pay: From $20.00 per hour

Expected hours: 20 - 40 per week

Additional pay:

- Tips

**Benefits**:

- Company events
- Discounted or free food
- Extended health care

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Every Weekend
- Holidays
- Monday to Friday

Ability to commute/relocate:

- Langley, BC V1M 2Y4: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Food Service or Bartending: 1 year (preferred)

Licence/Certification:

- Serving it Right (preferred)

Work Location: In person

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