Customer Service, Credit Counsellor

2 months ago

Montréal, Canada CIBC Full time

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

**Job Description**:
What You'll Be Doing

You’ll be joining CIBC’s Client Account Management Department as a Credit Counsellor and making a real difference for our clients. You’ll connect with our clients who own a variety of CIBC products and discuss repayment options to potentially resolve outstanding debts. You'll ensure the client is aware of the terms and conditions of their contractual obligations and are able to prevent further delinquencies.

Our Contact Centre is open Monday to Friday from 8:00 am to 8:00 pm and Saturday from 8:00 am to 4:00 pm. You’re flexible to work between these hours which include evenings and weekends.

Please note that the start date is October 2nd, 2023 and it's a full time permanent position.
- At CIBC we enable the work environment most _
- optimal_
- for you to thrive in your role._
- Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview._-
- Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate
- _(Internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps)_.- Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.

How You'll Succeed- Client engagement - Speak with clients to understand their priorities, advise them on solutions, and provide a forward-looking financial plan. Use your knowledge of cash management, credit, investment and wealth protection to help clients meet their goals.- Call Ownership - Respond to incoming calls or make outbound calls. Take complete ownership of calls in a friendly, empathetic, courteous and professional manner.- Problem solving - acts effectively by knowing how to obtain information required and uses one’s network to identify and solve for a problem or need.- Relationship building - Engage in marketing and outreach activities to show clients you value them and their communities. Grow your network, deepen existing relationships, and collaborate with others to ensure clients are connected to the right people and opportunities.

Who you are- You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.- You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.- You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.- You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program.- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.- We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

What you need to knowYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location

Mont-1155 Rene Levesque O

Employment Type

Regular

Weekly Hours

37.5

**Skills**:
Communication, Customer Service, Empathy, Listening Effectively, Taking Initiative, Teamwork, Working Independently

  • Customer Relations Specialist

    1 month ago

    Montréal, Canada Finsana Full time

    We are a global Fintech company named FINSANA that specializes in financial solutions. We have a passion for helping people financially through impeccable customer service. As a Customer Relations Specialist, you will manage client agreements with credit counsellors and trustees as well as negotiate monthly payment plans and record payments...

  • Bilingual Customer Service Representative

    3 days ago

    Montréal, Canada Vault Credit Corporation Full time

    Who we are Vault Credit Corporation offers a wide array of financial services such as mortgage, equipment leasing and lending products. Vault has a devoted team of experts with years of experience in both financial services and real estate. We deliver products and services that meet our borrowers' diverse needs quicker and easier than traditional...

  • Customer Service Agent, Financing

    1 month ago

    Montréal, Canada National Bank of Canada Full time

    As a Customer Service Agent for our call centres, you’ll support our clients with their financing needs including personal loans, lines of credit and mortgages. You’ll have a positive impact on clients with your listening and advisory skills. **Your compensation** The salary starts at $23.50/hour. We also offer a program to reimburse tuition...

  • Sp-p105 Pedagogical Counsellor

    19 hours ago

    Montréal, Canada Dawson College Full time

    Located in a heritage site, a building constructed in 1908, home to 10,000 students and 2,000 faculty and staff, Dawson College provides an enriching, vibrant, and stimulating work environment. The college’s strategic vision of collaboration, innovation, and creativity helps foster a career focus on personal and professional development. With the widest...

  • Credit and Customer Representative

    1 week ago

    Montréal, Canada Fairstone Full time

    Our team in _MONTREAL_ is seeking our next FULL-TIME CREDIT AND CUSTOMER REPRESENTATIVE Whether you’re seeking first-time employment or are making a career change, Fairstone has the internal support to help our team members grow and succeed. At Fairstone we don’t hire experience only, we hire attitude! If you are willing to learn, we are willing to...

  • Credit and Customer Representative

    2 days ago

    Montréal, Canada Fairstone Full time

    Our team in _MONTREAL_ is seeking our next FULL-TIME CREDIT AND CUSTOMER REPRESENTATIVE Whether you’re seeking first-time employment or are making a career change, Fairstone has the internal support to help our team members grow and succeed. At Fairstone we don’t hire experience only, we hire attitude! If you are willing to learn, we are willing to...

  • Credit and Customer Representative

    2 days ago

    Montréal, Canada Fairstone Full time

    Our team in _MONTREAL_ is seeking our next FULL-TIME, CREDIT AND CUSTOMER REPRESENTATIVE Whether you’re seeking first-time employment or are making a career change, Fairstone has the internal support to help our team members grow and succeed. At Fairstone we don’t hire experience only, we hire attitude! If you are willing to learn, we are willing to...

  • Customer Service Agent, Financing

    1 week ago

    Montréal, Canada National Bank of Canada Full time

    As a Customer Service Agent for our call centres, you’ll support our clients with their financing needs including personal loans, lines of credit and mortgages. You’ll have a positive impact on clients with your listening and advisory skills. **Your compensation** The salary starts at $23.50/hour. We also offer a program to reimburse tuition...

  • Credit and Customer Representative

    1 week ago

    Montréal, Canada Fairstone Full time

    Our team in _MONTREAL_ is seeking our next FULL-TIME, CREDIT AND CUSTOMER REPRESENTATIVE Whether you’re seeking first-time employment or are making a career change, Fairstone has the internal support to help our team members grow and succeed. At Fairstone we don’t hire experience only, we hire attitude! If you are willing to learn, we are willing to...

  • Customer Service Agent, Financing

    2 weeks ago

    Montréal, Canada National Bank Full time

    Youtube Video As a Customer Service Agent for our call centres, you’ll support our clients with their financing needs including personal loans, lines of credit and mortgages. You’ll have a positive impact on clients with your listening and advisory skills. Your compensation The salary starts at $23.50/hour. We also offer a program to reimburse tuition...

  • Customer Service Agent

    2 weeks ago

    Montréal, Canada National Bank of Canada Full time

    **Primary Locations**:Montreal, Quebec**: **Attendance**:On-site**: **Employee Status**:Regular**: **Schedule**:Full-time**: A career in customer service at National Bank means having the opportunity to grow and advance in an inclusive and stimulating environment. The Customer Service Centre exists to help our customers and have a positive impact in their...

  • Manager, Credit and Customer Engagement

    2 days ago

    Montréal, Canada Fairstone Full time

    Reporting to the Sr. Manager, Director, and VP Corporate Services. The Manager, Credit and Customer Engagement is responsible for both customers and retailers contact centers group, including a technical support function. As a manager of the Customer Experience & Interaction group, incumbent will build and lead a team to assure services to our Fairstone...

  • Customer Service Agent, Financing

    1 week ago

    Montréal, Canada National Bank of Canada Full time

    **Attendance** On-Site **Job Number** 17721 **Status**: Permanent**State** Québec **Country** Canada **Schedule**: Full-Time**Posting date** 21-Jul-2023 **Location**: Montreal, Quebec**Area of Interest**: Advisory services, Call centresAs a Customer Service Agent for our call centres, you’ll support our clients with their financing needs...

  • Team Leader, Credit and Customer Engagement

    1 week ago

    Montréal, Canada Fairstone Full time

    The Team Leader call center must ensure the efficiency of employee’s work. Must be able to detect potential issues and find solutions to solve them or escalate them to next level. Require good communication skills both in writing and verbal. **Responsibilities**: - Answer incoming calls from customer and merchant to take appropriate action for each...

  • Bilingual Associate Investment Counsellor

    5 days ago

    Montréal, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...

  • Team Lead, Credit and Customer Engagement

    3 days ago

    Montréal, Canada Fairstone Full time

    We are seeking energetic and reliable professionals to join our team as Call Center Team-Leader. The Team Leader call center must ensure the efficiency of employee’s work. Must be able to detect potential issues and find solutions to solve them or escalate them to next level. Require good communication skills both in writing and...

  • Credit Supervisor

    1 month ago

    Montréal, Canada Intertape Polymer Group (IPG) Full time

    **JOB DESCRIPTION - CREDIT SUPERVISOR** **Responsibilities**: - Lead a team of several experienced credit coordinators with the primary goal of timely processing credit evaluations; investigate issues and help team members within the credit department functions to resolve issues that impact the ability to service customers on time and accurately. -...

  • Credit Analyst

    1 month ago

    Montréal, Canada BMO Financial Group Full time

    105 rue St-Jacques O Montreal Quebec,H2Y 1L6 Facilitates decisioning and analysis of all types of credit information to support lending decisions and processes for the bank. Maintains and promotes a client service environment to satisfy and exceed customer needs and expectations. This role will make credit decisions and recommendations in accordance with...

  • Credit Analyst

    3 weeks ago

    Montréal, Canada BMO Financial Group Full time

    105 rue St-Jacques O Montreal Quebec,H2Y 1L6 Facilitates decisioning and analysis of all types of credit information to support lending decisions and processes for the bank. Maintains and promotes a client service environment to satisfy and exceed customer needs and expectations. This role will make credit decisions and recommendations in accordance with...

  • Credit Analyst

    1 month ago

    Montréal, Canada BMO Financial Group Full time

    105-119-129 rue St-Jacques O Montreal Quebec,H2Y 1L6 Facilitates decisioning and analysis of all types of credit information to support lending decisions and processes for the bank. Maintains and promotes a client service environment to satisfy and exceed customer needs and expectations. This role will make credit decisions and recommendations in accordance...