Sales Service Representative

5 months ago

Victoria, Canada VICTORIA HYUNDAI Full time

**Victoria Hyundai** is proud to have the most innovated and exciting brand in the Automotive Industry We are looking to add a **Sales Service Representative** to our growing team.

To ensure optimum customer service, we’re hiring a Service Advisor to work one-on-one with our guests. This opportunity has great earning potential Starting wage guaranteed at $60,000 with pay range of $60,000 - $90,000

**Responsibilities**:

- Welcome all incoming guests in a timely and friendly manner
- Sell & recommend maintenance and repairs to service customers
- Create and write service orders
- Ensure work orders are written with accuracy
- Provide accurate written cost estimates for labor and parts
- Follow up on unsold work
- Liaise with Technicians to ensure proper work flow
- Develop and create lasting guest relationships
- Deliver exceptional customer service at all times
- Ensure guests are contacted regarding any changes in the estimate or completion time
- Explain to all guests the cost and requirements of their service in full detail
- At time of check out explain the completed work and all the charges to the guest
- Keep up with maintaining the organization of the department by keeping the service forms, menu and pricing guides up to date

**The requirements**:

- 1+ years experience in a service advisor role is preferred
- Customer focused with strong customer service skills
- Works well under pressure
- The ability work in a fast-paced environment with the ability to multi task
- Organized, motivated and a self-starter
- Computer skills and experience with Microsoft office would be considered a asset
- Enjoy working with a diverse group of individuals
- PBS experience and knowledge would be considered an asset
- Flexible schedule with the ability to work Saturdays
- Must have the legal right to work in Canada
- Must have a valid and clean driver licence

The Sales Service Representative is responsible for delivering a positive guest experience while the client's vehicle is in service. The Advisor will ensure that Victoria Hyundai's procedures are followed and executed with excellence.

Kot Auto Group's Higher Objective - is to create a true team, make our operations a great place to work, give staff opportunities for learning, growth and advancement. Provide income equivalent to the contribution made towards the success of the operations. Kot Auto Group - Victoria Hyundai is an equal opportunity employer with a unique team and working environment.

**Why choose us**

We are a family owned and run business founded in Kelowna in 2011 and built on decades of experience in the industry; our business includes 9 award winning dealerships across BC. As an established and growing company we offer:

- Competitive pay
- Comprehensive group benefits plan
- Employee and Family Assistance Program
- Life Insurance
- Apprenticeship and Training programs
- Mentorship
- Long Service Awards - commencing at 2 years service
- Regular social/team building events
- Community Involvement: Volunteering and donating
- Career growth and security

**Who are we**:
Kot Auto Group is in business to be the most trusted dealership in the industry with a team known for exceeding customer expectations. Our aim is to exceed our customers’ expectations, not only because our cars are excellent quality, but also because we consistently set ourselves apart from the competition by providing excellent product knowledge, efficient service, a team approach, and a style of doing business that communicates we are as good as our word. Through these values, we produce results which drive the business forward and enable us to meet our goals.

INDHigh

**Salary**: $60,000.00-$90,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 10 hour shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay

**Experience**:

- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)

Licence/Certification:

- Driver Licence (required)

Work Location: In person

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