National Psp Lead

2 months ago

Ottawa, Canada GSK Full time

**Site Name**: Canada - Ontario - Mississauga, Canada - Ontario - Barrie/Vaughan, Canada - Ontario - GTA, Canada - Ontario - Hamilton, Canada - Ontario - Kingston, Canada - Ontario - Kitchener/Waterloo, Canada - Ontario - London, Canada - Ontario - Niagara, Canada - Ontario - Oakville, Canada - Ontario - Oshawa/Whitby, Canada - Ontario - Ottawa, Canada - Ontario - Peterborough, Canada - Ontario - Scarborough, Canada - Ontario - Windsor
**Posted Date**: Sep 24 2024

ViiV Healthcare is a global specialist HIV company, the only one that is 100% focused on researching and delivering new medicines for people living with, and at risk for, HIV. ViiV Healthcare is highly mission driven in our unrelenting commitment to being a trusted partner for all people living with and affected by HIV.

Our aim is to think, act, and connect differently through a focus on education on and treatment for HIV. We go to extraordinary lengths to deliver the sorts of breakthroughs, both in treatments, care solutions and working with communities, that really count. We go beyond the boundaries of medicine by taking a holistic approach to HIV through developing and supporting sustainable community programs and improving access to care. We are fully committed to push through every challenge until HIV/AIDS is eradicated. ViiV Healthcare has played a significant part in delivering breakthroughs that have turned HIV into a manageable health condition. We offer the largest portfolio of HIV medicines available anywhere, and we continue our work to cater for the widest possible range of needs in response to the HIV epidemic. We are aware of how much is at stake for those affected by HIV and we show up every day 100% committed to the patients.

Our work culture is fast-paced, diverse, inclusive, competitive, and caring. But ViiV Healthcare isn’t just somewhere to work - it’s a place to belong, an invitation to bring your very best, and a team full of impact-driven team members who are hungry to make a difference. While we have been improving lives of HIV patients for 30 years, this is an especially exciting time to be at ViiV Healthcare, as we evaluate novel approaches to treatment and prevention that could further reduce the impact of HIV on individuals and communities.
- Are you a highly experience _**_Patient Support Lead_**_ with extensive troubleshooting and relationship management experience? Are you looking to join a company where you will make a difference? Do you thrive in environments where you take the lead and use your agile methodologies to deliver results? At ViiV Healthcare, we work for people living with HIV and the communities that support them. We are guided by our values of Respect, Integrity, Transparency and the Patient-Focus in everything we do._

**Job Purpose**:
This is a senior field-based role that will lead the design, implementation, continuous improvement and performance monitoring of multiple Patient Support Programs (PSP) that will deliver on customer experience standards within ViiV. In collaboration with global supply chain, you will develop wholesale distribution strategies for new product launches and act as primary contact with external vendor to manage wholesaler/distributor set-up, direct account policy and ongoing channel operations oversight.

With cross-functional collaboration with field and head office stakeholders; you will lead the conduct of RFPs to select optimal vendor partners that are aligned to our culture and can best deliver on our desired program experience/outcomes in a cost-effective manner. In this role, you will be the voice of the customer throughout the design and implementation of the PSP through leading patient focus group discussions and facilitating workshop sessions at HCP advisory boards.

This role may be based out of our **Ontario** or **Quebec** locations.

**Details (Your Responsibilities)**:

- This role will provide YOU the opportunity to lead key activities to progress YOUR career, these responsibilities include some of the following _
- Manage PSP and preferred specialty pharmacy vendor relationships to ensure key performance metrics (KPIs) are met. Monitor and report KPIs for PSP and Specialty Pharmacy and work collaboratively with vendor partner to expeditiously manage any issues.
- Provide initial and ongoing training and education to field staff on PSP services and facilitate education of HCPs regarding program offering. Engage field staff in program design and as part of cross-functional team that will ensure program optimization over time.
- Ability to work directly with field staff and vendor partners to proactively resolve program issues reported from HCPs or other sources.
- Collaborate with vendor to build data collection platform and analytical reports to provide real-time market insights as well as payer-specific reporting tools.
- Identify and address training, performance, and competency needs of vendor to ensure achievement of business objectives. Continu

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