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Member Services Representative

4 months ago

Ancaster, Canada Crunch Fitness -Ancaster Full time

Crunch is best known for our colorful personality and kickass group fitness and training programs that are #OnlyAtCrunch.

Crunch Fitness is looking for energetic, enthusiastic people that take PRIDE in delivering great member Service and believe they can provide GREAT member experience that exceeds expectations.

**Your Role**:
A Member Services Representative (MSR) is responsible for providing exceptional member and guest experience, ensuring facility cleanliness, and achieving sales targets.

A Fitness Consultant (FC) operates with speed and urgency in delivering results through member integration, programming, and development. The Fitness Consultant is a key member of our team and is responsible for assisting the Personal Training Manager with daily department operations (sales, scheduling, training), and delivering a “WOW” experience for everyone.

**Job Summary (MSR)**:

- Greet all members and guests with a smile and wish them well as they exit the club.
- Responsible for maintaining a clean and well-maintained environment. #SOFRESHANDSOCLEAN
- Always maintain a positive and professional disposition.
- Ensure all secure check in procedures are always implemented.
- Assist in all projects as delegated by club management.
- **Job Summary (FC)**:

- To Sell and manage the sales and performance of the PT department.
- To ensure clear and on-going communication between the Membership and PT Departments.
- Adhere to all standard PT departments practices and policies.
- Ensure the PT department delivers excellent members service exceeding their expectations.
- Responsible for maintaining a clean and well-maintained environment. #SOFRESHANDSOCLEAN

**Our Ideal Member Service Representative**:

- You are professional and courteous
- Strives to execute at a level to exceed performance expectations
- Superior communicator who energizes others
- Proficient reading and writing skills
- Strong customer service orientation
- Demonstrates knowledge of the Crunch brand and offerings
- Maintains friendly and helpful attitude to all club staff, members, and guests

**Our Ideal Fitness Consultant**:

- Excellent execution...takes prompt and assertive action to accomplish objectives
- Leads by example with all member engagement programs and services
- Maintains high standards so club is maintained in pristine condition
- Mobilizes to innovate and problem solve
- Persuasive, candid communicator who encourages open dialogue
- Demonstrates integrity and judgment that inspires trust
- Drives self to achieve extraordinary results
- Demonstrates confidence, humility and kindness mixed with humor and fun

**Working with Crunch Gives You**:

- Ongoing training and development to ensure a long and successful career path
- Opportunities for advancement
- Free membership
- Fun team building events and a fun, energetic atmosphere to come to every day

**Hours: 12:00pm - 8:00pm; Monday-Friday**

At Crunch we Speak, Own, Understand and Live our Core Values.

**RESPONSIBLE**

**KIND**

**INCLUSIVE**

**FUN**

**ALTERNATIVE**

**INNOVATIVE**

**PASSIONATE