Customer Service Representative

6 months ago


Ancaster, Canada Skedaddle Humane Wildlife Control Full time

Skedaddle Humane Wildlife Control, Canada’s largest urban wildlife control company is currently seeking motivated individuals interested in a fresh and unique opportunity. This role is designed for someone with little or no industry experience to join our team. We provide the necessary training and support to ensure your success.
- Be highly organized, highly confident and detail oriented
- Be friendly and outgoing due to substantial customer contact
- Have a clear voice with strong communication skills
- Be a reliable and committed team member

Job duties include, but are not limited to:

- Answering incoming phone calls and advising customers of services offered, pricing and technician’s available times for inspections and job assignments.
- Scheduling appointments and entering them into the computer software (Salesforce).
- Reviewing and maintaining service technician schedule.
- Dealing with customer inquiries, issues and complaints.
- Handling customer complaints and concerns in line with company policy.
- Frequently checking messages, quote requests, and existing customer messages.
- Communicating and relaying information to field staff.
- Updating customer information in Salesforce.
- Implementing sales and marketing strategies.
- Working with management on projects and campaigns.
- All other duties as assigned.

This is a part-time position. Shifts will vary. Please note that weekend shifts are required.

**Job Type**: Part-time

**Salary**: $18.20 per hour

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Morning shift
- Weekends as needed

Supplemental pay types:

- Overtime pay

Work Location: In person



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