Concierge (Part-time)

7 months ago

Ottawa, Canada The Minto Group Full time

*CONCIERGE- Part-Time*
- *

**Location: 185 Lyon, Ottawa Ontario.**
**Build your future at Minto**
Since 1955, we’ve been proudly building better places for people to live, work and play, one home and one relationship at a time. To us, it’s all about special moments — like the thrill of a new apartment, the pride in owning a first home, or a growing investment partnership. We recognize this continues with great employees, like you, and would love for you to join us on our mission. At Minto we welcome change, celebrate new ideas and provide you with the resources, professional training and diverse opportunities to grow your career.
**Your offer will include**:

- Competitive salary
- Tuition reimbursement plans and professional development courses
- Employee recognition platform - Be rewarded by your colleagues for your contributions
- Many exciting career opportunities

**Your role on our Team**: The Concierge is responsible for maintaining best in class customer service with our residents/visitors in the building.
**In this role, you will**:

- Maintain resident database, which includes, processing changes to residents;
- Coordinate access for Minto staff and contractors for occupied and vacant spaces as well as common areas; ensuring proper notice is given as required;
- Use of the ERP system, Yardi, to record information and perform job activities, ensuring all service notifications, orders and purchase requisitions are inputted accurately and in a timely manner.
- Responds to all resident related issues promptly and courteously in a professional manner, informing management when applicable and if follow-up is required;
- Prepare mass and individual resident communication, for example, upcoming events, repairs, changes to management, etc.;
- Greets, acknowledge and welcome arriving and departing guests;
- Maintains up to date and accurate information on current events, local services and attractions;
- Receives and coordinates deliveries for guests, books amenity spaces when required, assign parking passes, assist guests with luggage/parcels and maintains coffee station in lobby.
- Monitors all video, alarm and communication systems to ensure building is safe and secure
- Reports complaints, service breakdowns, guest comments and suggestions.
- Other duties within the scope, spirit and purpose of the job, as requested by management.

**We would like you to have**:
**Education**: High School is an asset.
**Experience**: A minimum of one to two (1-2) years of work experience is required.
**Skills, Knowledge and abilities**:

- Flexible schedule
- Bilingualism is an asset
- Ability to influence without authority / Directing others
- Interpersonal skills
- Ability to multi-task
- Effective Communication skills
- listening, written and verbal
- Customer Service oriented
- Collaborative and Team Player
- Microsoft Office (Word, Excel and PowerPoint), Outlook
- Problem Solving skills
- Good Judgment
- Initiative and creative
- Attention to detail
- Knowledge of Yardi considered an asset

Minto is an equal opportunity employer committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. Should you require accommodation or support in any aspect of our recruitment and selection process, we will work with you to meet your needs.
TAS6

**Job Type**: Part-time

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