Systems Technical Support Analyst

4 days ago

Red Lake, Canada Red Lake Margaret Cochenour Memorial Hospital Full time

Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 37.5 hours per week
- Education:

- Expérience:
**Education**:

- College/CEGEP
- or equivalent experience
**Work setting**:

- Relocation costs not covered by employer
- Hospital or home for the aged
**Tasks**:

- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
**Certificates, licences, memberships, and courses**:

- Microsoft certified professional (MCP)
**Computer and technology knowledge**:

- MAC
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Extranet
- Intranet
- Internet
- Servers
- File management software
- Security software
- Multimedia software
- Word processing software
- Presentation software
- Mail server software
- Communication software
- Image editing software
- Programming software
- Website creation and management software
- Web service design
- Desktop publishing software
- Mapping and data visualization software
- Database software
- Data analysis software
- MS Office
- MS Windows
- Spreadsheet
- Visual Basic
**Security and safety**:

- Criminal record check
**Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Tight deadlines
- Manual dexterity
- Attention to detail
- Combination of sitting, standing, walking
- Bending, crouching, kneeling
**Personal suitability**:

- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
**Experience**:

- 3 years to less than 5 years
**Health benefits**:

- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
**Financial benefits**:

- Group insurance benefits
- Life insurance
- Pension plan

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