Registration Services Officer

2 months ago

Kingston, Canada St. Lawrence College Full time

**Job ID**: SUPP-23/24-084
- **Location**:Tri-Campus
- **Deadline**:June 26, 2023
- **Job Type**:Support
- **Start Date**:Immediately
- **Department**:Registrar's Office
- **Positions**: 1

**Duties**:
Under the direction of the Associate Registrar and working closely with the Affiliate Academic Service Coordinator, the Registration Services Officer
- Affiliate is responsible for the processing of post-secondary programs offered at St. Lawrence College’s affiliates in Canada and/or overseas. The tasks include course registration, student records, and related operations such as graduation eligibility audits, grade changes, drops/adds, withdrawals and monitoring of all academic regulations at SLC and at the affiliates related to registration activity.

This position works in a customer service capacity dealing with internal and affiliate contacts of the College. This position is the critical “front end” support for the College’s management of the partnerships related to enrolment management plan, and relationship management.

**Qualifications**:
**Education and Experience**:
A minimum of a 2-year diploma or equivalent in Office Administration, Business Administration, Accounting, Public Relations or Marketing, or related field.

A minimum of 3 years of experience in demonstrated organizational skills in managing a large volume of information, and inflexible deadlines and work well under pressure at a variety of tasks. Excellent word processing skills and familiarity with automated office functions. Experience with Microsoft Office including advanced skills using Excel and Word. Experience with a student information system (i.e., People Soft/SIS).

**Other Required Qualifications**:

- Demonstrate the ability to be able to exercise good judgement.
- Decisions and high-level customer service skills.
- Communication skills especially working with people from different languages and cultural backgrounds.
- Ability to maintain confidentiality.
- Interpersonal skills.
- Ability to be able to exercise good judgement when making decisions.
- Ability to identify and analyze missing information or errors on student records and transcript.
- Ability to deal with students or faculty members diplomatically to resolve the problem.
- Able to work independently and as a team.
- Task management.

**Physical/Work Environment Essential Requirements**:
The successful incumbent must have the ability to report to the work location and work temporarily from a remote location with reliable internet access, as approved by the College and in accordance with the college’s Telework Policy.

**Salary & Terms**:

- **Support Group**: Pay Band G
- **Hours per week**: 35
- **Start Rate**:$30.87/hour
- **Posted Date**:June 16, 2023
- **Closing Date**:June 26, 2023 (4:00 p.m.)

**THIS IS A FULL-TIME BARGAINING UNIT POSITION**
- This job opportunity is open to both internal and external applicants. Only those who are selected for an interview will be contacted._

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