Internal Communications Specialist

1 month ago

Hamilton, Canada FirstOntario Credit Union Full time

**Why FirstOntario?**

FirstOntario Credit Union is one of the largest credit unions in Ontario. We are a trusted co-operative financial institution dedicated to providing competitive banking products and services and a quality Member service. More than 118,000 Ontarians choose FirstOntario for their financial needs - from chequing and savings accounts to loans and mortgages and highly qualified investment advice. Our Membership does more than save you money on fees, it also makes you an Owner. At FirstOntario, we believe the best way to ensure our success is by supporting the communities we serve. That's why our policies include volunteering our time, talent and resources to worthy local causes and events. It's also why we reinvest our profits in the same places they're earned, and why we sponsor programs that promote financial literacy and economic development.

**Job **Overview**:
The Sr. Fraud Analyst is accountable for the day to day related activities that ensure applicable Fraud rules, processes and alerts are in place to alert potential fraud activities that may target FirstOntario Credit Union (FCU) and its members. This role will support the Senior Manager, AML Operations and Fraud with the mitigation of fraud risk for FirstOntario.

**Role**:

- Responsible for conducting fraud investigations to reduce risk to FCU and its Partners
- Oversight of daily event generation from monitoring systems such as FAS, RSA, EFM, TruValidate, Verafin and other internal reports
- Analyze and complete end-to-end investigations on all reported instances of fraud and provide detailed and accurate documentation to substantiate findings
- Take necessary actions to block fraudulent attempts
- Using investigative skills examine potential cases of possible fraud. Recommend and implement solutions based on analysis of fraud issues
- Collaborate on investigation case file activities, share insights and expertise with the team and partners
- Formulate and oversee creation of fraud cases in Verafin (case management system)
- Where applicable, create Unusual Transaction Reports (UTR's) which will be escalated to the AML team within the established time lines
- Be the point person with regards to external requests from law enforcement and/or Government agencies
- Complete and oversee external requests for information g. Production Orders; CRA requests
- Be the point person for external partner Collabria regarding fraud inquiries
- Oversee and where applicable investigate the results of regular media scanning
- Support the creation and development of fraud processes and procedures for new product offerings
- Manage the inbox daily and prioritize the requests by handling standard requests and escalating to management when required
- Collaborate with our insurer for recovery and reimbursement where applicable
- Build effective relationships with internal/external stakeholders
- Be familiar with AML regulatory reporting and be able to support AML team as required
- Conduct root cause analysis driving large individual losses or emerging fraud trends, and recommend strategies and controls to mitigate their impact
- Create or support the creation of monthly, quarterly, and ad-hoc reports covering fraud metrics, fraud strategy performance and trends analysis
- Support the Senior Manager, AML Operations and Fraud with projects and assignments as required
- Have a strong understanding of the credit union system and what differentiates credit unions from other FI's
- Analyze data and information to provide insights and recommendations
- Perform other duties as required

**Required **Skills**:

- A post-secondary degree or minimum 5 years work experience in a fraud analyst or similar role
- Designations such as the CFE or CFA, or progress towards them, are considered an asset
- Robust knowledge and experience with fraud monitoring and case management tools
- Aware of and mitigate enterprise risk factors and ensure fraud controls are in place to reduce losses to FirstOntario Credit Union
- Familiarity with platforms used for digital onboarding
- Identify unusual transaction indicators and fraud typologies that is supported by your investigative and problem solving skills
- Ability to handle complex and confidential issues efficiently
- Utilize data analytics to write meaningful reports and confidently present findings to business partners that will enable them to make informed decisions
- Manage multiple priorities with strict deadlines
- Familiarity with Payments Canada rules would be an asset
- Detail-oriented and organized
- Highly proficient using MS Office
- Respond to requests for service from your internal clients in a timely manner
- Openly share your knowledge with the team
- Demonstrate a high level of integrity and be trustworthy

**Our Story**

Our emphasis on service means we're constantly searching for new team members whose dedication to helping people is as powerful as their ambition to succeed. We're committed to providing

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