Program/service Specialist
3 months ago
**Position Summary**:
- If you are looking for friendly, supportive staff, work life balance and affordable living this may be just the opportunity that will take your career to a new level.
- The Program/Service Specialist is responsible for researching, developing, implementing and continually improving clinical practices, processes, documentation, reporting and clinical data/information to enable effective and efficient care in Northern Health (NH) departments. The Program/Service Specialist provides oversight and facilitates quality improvement changes in collaboration with clinical leaders, Information and Technology Services (ITS), clinical managers and directors, physicians and staff. The Program/Service Specialist serves as the liaison and change agent for clinical care areas, departments and units. They continuously identify opportunities for improvement, and accurately and promptly analyze, prioritize, and translate user needs into more standardized clinical practice, processes and use of electronic medical records (EMR) and other clinical IT tools. They develop options with stakeholders, and then lead consultations with decision makers to implement solutions. The work includes regular engagement with clinical educators and end-users, and travel to NH facilities. As a Data Steward, "sees the big picture" and the impact of processes to data value in delivering care and supporting decision making and outcomes therefore working across the organization when making decisions about data and helping to establish enterprise-wide standards for data quality and usage. In collaboration with site/departmental leadership, the Program/Service Specialist is responsible to lead the coordination, implementation, and completion of Services projects or initiatives. Projects may involve process improvement and work redesign, productivity reviews, and the provision of strategic information to support those processes. Working with stakeholders at all levels, the incumbent inspires others to achieve goals and deliverables through facilitation, effective communication of corporate vision, and ensuring the culture is one in which individual competencies can thrive.
- Starting salary will be approximately from $80,935 to $101,168 and will be based on education, training, experience, and salaries of similar positions.**Mills Memorial Hospital **is a 52 acute care bed hospital and provides the only inpatient psychiatric unit in the northwest. They offer emergency services, and has a diagnostic and specialist center which includes CT scan and nuclear medicine. Visiting specialists come for obstetrics/gynecology, psychiatry, general surgery, urology, ophthalmology, otolaryngology, anaesthetics, radiology, nuclear medicine, pathology, otorhinolaryngology (ENT), podiatry, pediatrics and internal medicine. Community cancer and chronic disease management clinics are available.**Terrace **has a population 12,700 (2021) residents. The community of Terrace is northern living at its best. Snow-capped mountains, pristine glacier-fed rivers, lakes and streams all add to the beauty of this community. Check out Terrace where there is always something new to experience.**What Northern Health has to offer you**
- Comprehensive benefit packages including MSP, extended health/dental and a municipal pension plan for part-time and full-time employees. Casuals have the option of paying for benefits.
- Four weeks vacation with one year of continuous service
- Financial Support for Moving Expenses is available for eligible positions
- Employee referral program
- Employer-paid training and leadership development opportunities
- Spectacular outdoor activities and the shortest commutes in BC
- “Loan Forgiveness Programs” are offered through the Federal and BC Government for eligible professions.
**Qualifications**:
- Bachelor’s degree in a health care discipline.
- Relevant professional development process improvement, change management, information technology/information management, project management, group facilitation, coaching.
- Five (5) to seven (7) years in front-line clinical care and related experience working in clinical operations EMR use.
- Or an equivalent combination of education, training, and experience.
**Skills and Abilities**:
- Ability to guide, coach, teach, and promote a learning environment and continuous quality improvement.
- Ability to take a “can-do” approach to resolving issues and working with multiple stakeholders
- Strong documentation skills and demonstrated ability to develop detailed clinical or technical documentation, training aides and how-to documents, and track work activities or issues documentation.
- Intermediate computer skills and ability to work comfortably with spreadsheets, presentations, diagramming and word processing software (e.g. Microsoft Excel, PowerPoint, Visio and Word).
- Ability to foster innovation throughout complex evolutionary change.
- Ability to see connections between i
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