Bilingual Tech Line Analyst

4 weeks ago

Markham, Canada Honda Canada Full time

**Job Description**:
The role of the Bilingual Tech Line Analyst - Motorcycle, Power Equipment & Marine is to assist Honda/Acura dealer technical staff with the troubleshooting of complex mechanical and electrical contentions and report any recurring quality or technical problems internally. The role will support, coach and mentor dealer fixed operations staff to ensure prompt and accurate diagnosis and repair instructions. Review escalated Tech Line files to ensure quality and that Fix it Right the First Time is achieved. The Tech Line Analyst will ensure the business plan primary goals (Service level, Abandon Rate), all critical timelines are met, and the dealer network receive the best technical support while keeping in mind customers satisfaction.

**Responsibilities**
- Receiving calls from the Dealer network and ensuring the business plan primary goals (Service level, Abandon Rate), all critical timelines are met, and the dealer network receive the best technical support while keeping in mind customer satisfaction.
- Completing technical training using dedicated time slot during the month set by the Supervisor
- Participate in meetings with Tech Line, QE, and Field Engineering Staff to discuss product and Zone Related Dealer Concerns while providing adequate flow & exchange of information.
- Monitoring and maintaining Individual Age of Case Closing Ratio of 70% or higher.
- Participating in product modifications, updates and campaigns as required.
- Support with factory recoveries if/when required
- Support with customer escalations and hands on repair if/when required

**Qualifications**
- Post-secondary degree or diploma related Automotive field required or equivalent experience.
- Valid Motorcycle Technician License or equivalent
- 3-5 years of hands on experience in a dealership environment is required
- Must have strong diagnostic knowledge of current technology
- The ability to build collaborative working relationships with internal colleagues and dealers
- The ability to interpret detailed technical product specifications, which change with new product introductions or product modifications to quickly and effectively resolve problems
- Must have strong analytics, problem solving and decision making skills
- Advanced computer skills (MS Office suite) is preferred
- Must have excellent verbal and written communication skills.
- **_ Bilingual in English & French is required_**
- The ability of work in a fast paced environment is a must
- Develops and maintains good working relationships and all members of the team
- Develop, establish and maintain good working relationship with Honda North America suppliers, partners, consultants, stakeholders and other network contacts.
- Enjoys team building approach of management and department - shares results.

Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request. The accommodation will take into account the applicant’s accessibility needs.

LI-Hybrid

  • Bilingual Tech Line Analyst

    2 weeks ago

    Markham, Canada Honda Canada Full time

    **Job Description**: ***Please note this is a primarily remote position with occasional office attendance either out of Boucherville or Markham depending on proximity** The role of the Tech Line Analyst - Auto is to assist Honda/Acura dealer technical staff with the troubleshooting of complex mechanical and electrical contentions and report any recurring...

  • Bilingual Financial Analyst

    7 days ago

    Markham, Canada Finlink Group Full time

    **BILINGUAL FINANCIAL ANALYST **OBJECTIVE**: In financial excellence, every challenge becomes an opportunity for success. We're seeking a Bilingual Financial Analyst who thrives on tackling diverse tasks, from the grandest financial strategies to the smallest details. You will be responsible for providing support and assistance in coordinating the Head...

  • Bilingual Csr Position

    2 weeks ago

    Markham, Ontario, Canada Group of Gold Line Full time

    Group of Gold Line and TeleResolve Inc. are established Canadian companies that provide services through multiple mediums and for a variety of products.Our call center plays an integral role in providing superior service to our clients. Gold Line is committed to continuous improvements and setting benchmarks for excellence of new products and services.We are...

  • Bilingual French Credit Analyst

    6 days ago

    Markham, Canada Toyota Full time

    **Credit Analyst Bilingual French Credit Analyst**: **About Toyota Financial Services**: **Toyota Financial Services (TFS) provides retail, leasing and wholesale financial services to Toyota and Lexus dealerships and customers across Canada. TFS is a member of Toyota Financial Services Corporation (TFSC), a wholly owned subsidiary of Toyota Motor Corporation...

  • Bilingual Csr Position

    2 weeks ago

    Markham, Canada Group of Gold Line Full time

    Group of Gold Line and TeleResolve Inc. are established Canadian companies that provide services through multiple mediums and for a variety of products. Our call center plays an integral role in providing superior service to our clients. Gold Line is committed to continuous improvements and setting benchmarks for excellence of new products and services. We...

  • Account Analyst

    5 days ago

    Markham, Canada Aviva plc Full time

    Account Analyst (Bilingual) page is loaded Account Analyst (Bilingual) Apply locations Markham posted on Posted 30+ Days Ago job requisition id R-136068 Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.Aviva...

  • Account Analyst

    3 days ago

    Markham, Canada Aviva plc Full time

    Account Analyst (Bilingual) page is loaded Account Analyst (Bilingual) Apply locations Markham posted on Posted 30+ Days Ago job requisition id R-136068 Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.Aviva...

  • Bilingual Csr Position

    2 weeks ago

    Markham, Ontario, Canada The Group of Gold Line Full time

    Job SummaryGroup of Gold Line and TeleResolve Inc is the largest Prepaid Calling Card Company providing over 100 million minutes of long distance calling per month to our customers.We are the only company of its kind in North America that retains complete ownership and control of all aspects of our business. Our call center plays an integral role in...

  • Funding - Bilingual Funding Analyst

    2 months ago

    Markham, Canada SCI Lease Corp. Full time

    We are future-focused and never stop thinking about building what’s next. At our core we are visionary, dynamic, and entrepreneurial. Never common or expected. Our optimism is inspiring, and we’re always bold, confident, and relentless in everything we do. WHO ARE WE LOOKING FOR Are you bright and innovative? A team player with a can-do attitude? Then...

  • Bilingual Service Desk Analyst

    2 weeks ago

    Markham, Ontario, Canada Black & McDonald Limited Full time

    ABOUT THIS CAREER OPPORTUNITYBlack & McDonald's Corporate Service Group is growing If you are an analytical, organized, and detail-oriented professional searching for the opportunity to build a solid foundation for your career, this position is for you. The Bilingual Service Desk Analyst is in Markham/Thornhill, ON and typically reports directly to the...

  • Bilingual Service Desk Analyst

    3 weeks ago

    Markham, Canada Black & McDonald Limited Full time

    ABOUT THIS CAREER OPPORTUNITY Black & McDonald's Corporate Service Group is growing! If you are an analytical, organized, and detail-oriented professional searching for the opportunity to build a solid foundation for your career, this position is for you. The Bilingual Service Desk Analyst is in Markham/Thornhill, ON and typically reports directly...

  • Bilingual Service Desk Analyst

    4 weeks ago

    Markham, Canada Black & McDonald Limited Full time

    ABOUT THIS CAREER OPPORTUNITY Black & McDonald’s Corporate Service Group is growing! If you are an analytical, organized, and detail-oriented professional searching for the opportunity to build a solid foundation for your career, this position is for you. The Bilingual Service Desk Analyst is in Markham/Thornhill, ON and typically reports directly to the...

  • Bilingual Service Desk Analyst

    4 weeks ago

    Markham, Canada Black & McDonald Limited Full time

    ABOUT THIS CAREER OPPORTUNITY Black & McDonald’s Corporate Service Group is growing! If you are an analytical, organized, and detail-oriented professional searching for the opportunity to build a solid foundation for your career, this position is for you. The Bilingual Service Desk Analyst is in Markham/Thornhill, ON and typically reports directly to the...

  • Bilingual Csr Position

    3 weeks ago

    Markham, Canada The Group of Gold Line Full time

    **Job Summary** Group of Gold Line and TeleResolve Inc is the largest Prepaid Calling Card Company providing over 100 million minutes of long distance calling per month to our customers. We are the only company of its kind in North America that retains complete ownership and control of all aspects of our business. Our call center plays an integral role in...

  • Bilingual Csr Position

    3 weeks ago

    Markham, Canada The Group of Gold Line Full time

    **Job Summary** Group of Gold Line and TeleResolve Inc is the largest Prepaid Calling Card Company providing over 100 million minutes of long distance calling per month to our customers. We are the only company of its kind in North America that retains complete ownership and control of all aspects of our business. Our call center plays an integral role in...

  • Bilingual Service Desk Analyst

    4 weeks ago

    Markham, Canada Black & McDonald Full time

    ABOUT THIS CAREER OPPORTUNITY Black & McDonald’s Corporate Service Group is growing! If you are an analytical, organized, and detail-oriented professional searching for the opportunity to build a solid foundation for your career, this position is for you. The Bilingual Service Desk Analyst is in Markham/Thornhill, ON and typically reports directly to...

  • Bilingual Service Desk Analyst

    1 month ago

    Markham, Canada Black & McDonald Full time

    ABOUT THIS CAREER OPPORTUNITY Black & McDonald’s Corporate Service Group is growing! If you are an analytical, organized, and detail-oriented professional searching for the opportunity to build a solid foundation for your career, this position is for you. The Bilingual Service Desk Analyst is in Markham/Thornhill, ON and typically reports directly to...

  • Account Analyst

    1 month ago

    Markham, Canada Randstad Canada Remote Work Freelance Full time

    Are you a customer service professional with previous experience in a fast paced call centre environment? If so we have a great opportunity for you! Our client in the insurance industry is seeking an Account Analyst - Personal and Commercial Lines Call Centre to work a 6 month assignment in support of their Markham location (hybrid role). Training will be...

  • Account Analyst

    2 months ago

    Markham, Canada Randstad Canada Full time

    Are you a customer service professional with previous experience in a fast paced call centre environment? If so we have a great opportunity for you! Our client in the insurance industry is seeking an Account Analyst - Personal and Commercial Lines Call Centre to work a 5 month assignment in support of their Markham location (hybrid role). Training will be...

  • Account Analyst

    4 weeks ago

    Markham, Canada Randstad Canada Full time

    Are you a customer service professional with previous experience in a fast paced call centre environment? If so we have a great opportunity for you! Our client in the insurance industry is seeking an Account Analyst - Personal and Commercial Lines Call Centre to work a 5 month assignment in support of their Markham location (hybrid role). Training will be...