Manager, Change Management

3 weeks ago

Toronto, Canada TD Bank Full time

425732BR

Project Management

Toronto, ON

November 21, 2023

Hours

37.5

Workplace Model

Hybrid

Pay Details

Department Overview

The Specialized Sales Force (SSF) is an exciting and dynamic national sales channel within TD responsible for the acquisition of new Mortgage and Home Equity FlexLine business as well as facilitating the sale of Credit Protection. Our team is responsible for delivering new customers to TD, contributing to both the Real Estate Secured Lending (RESL) market share, based on a commitment to discovering and achieving what truly matters to each client, each Mobile Mortgage Specialist (MMS) and Branch Mortgage Specialist (BMS) leverages a distinct discovery process and collaborative approach to building a financing strategy that reflects each client’s unique needs and delivers the full spectrum of TD products and services.
The National Office Specialized Home Financing is a support team accountable for the development and execution of channel strategies, delivering business performance insights to drive growth and increase productivity as well as the creation and the implementation of policies, processes, and capabilities supporting our MMS, BMS and Broker channels. To deliver on our mandate successfully, the business works closely with our Realtor and Builder Partnerships, One TD partners, RESL Home Owners Journey (HOJ) and the Channels leadership team.

Job Details

About this Role

Do you love the idea of leading a sizeable team and rolling up your sleeves to also lead your own change management project deliverables? Are you a seasoned professional who is confident leading large and complex organizational change, coaching and guiding people, process and technology? If so, this is a great people and change management opportunity, setting direction and championing both teams and overall change culture at TD.

A typical day might see you providing direction and coaching to develop team skills and drive work quality. You’ll enjoy connecting with a range of working partners, championing the benefits of change and managing risk and expectations. This role manages larger teams and also works directly on medium-term, multi-stakeholder change management deliverables.

There’s a big appetite to define and raise the bar in this leadership role and to embrace and progress your own change management career at TD.

As the Manager, Change Management II, you can expect to:

- **Oversee and lead change management efforts **and all related activities through your team
- **Lead and manage **a sizeable team of Change Management Analysts, Specialists and / or Managers; providing day-to-day guidance and building and growing talent with a united goal to understand and grow business results, positive change culture and customer experience
- **Provide coaching, guidance and mentorship to team **within area/s of expertise
- **Serve in two functional capacities, as both a people manager / team lead and also responsible for own change management deliverables **on complex projects and programs
- **Collaborate **and be the change management expert for business partners at all levels
- **Work with Business Owner and Sponsor **to identify change adoption metrics; lead relationships with controls and compliance to align with enterprise and regulatory requirements
- **Facilitate a smooth transition into steady state **( e.g. ongoing processes exist, viable workarounds identified for any defects, handover of ownership)
- **Assess potential issues, mitigate and report/escalate **as required
- **Act as a consultant and valued resource **to business and other working partners
- **Protect the interests of the organization **- identify, manage and raise risks or issues and problem solve as required; stay on top of emerging issues, trends, and evolving regulatory requirements
- **Coach, mentor and provide guidance **to partners within the area of expertise
- **Act as a brand ambassador **for your change management team and community, the bank and industry

Job Requirements

**What can you bring to TD? **Get our attention with your professional credentials and personal accomplishments and note these other key attributes we value:

- Undergraduate degree
- Relevant change management accreditations are an asset
- Seven (7) or more years related experience, working in a project environment
- Advanced knowledge of change management principles, industry standards and methodologies, external competition, emerging market trends, project management, organizational practices and business transformation
- Knowledge of risk management environment, standards and regulations
- Skill in preparing budgets and resource allocation
- Ability to negotiate and influence
- Ability to exercise sound judgment in making decisions and handle confidential information with discretion
- Ability to work collaboratively, communicate effectively in both oral and written form, and build relationships across teams and functions

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