Field Service Specialist

3 weeks ago

Halifax, Canada Olympus Corporation of the Americas Full time

**Workplace Flexibility**:Field**

Are you looking for a company that cares about people’s lives and health, including yours? Let’s inspire healthier lives, together.

**Olympus, a leading medical technology company, has focused on making people’s lives better for over 100 years.**

**Our Purpose is to make people’s lives healthier, safer, and more fulfilling.**

**Our Core Values are reflected in all we do**: _Integrity - Empathy - Agility - Unity - Long-Term View_

We deliver on our purpose and our core values by staying **True to Life.**

Under minimum daily supervision the Field Support Specialist will inspect, service and repair equipment that the incumbent has been trained on. The Field Service Specialist will conduct routine service and installation calls in the field for products sold and distributed by Olympus Canada Inc.

**Job Duties**:

- Work closely with customers, local sales representative, and other field support personnel to provide the highest level of customer support and satisfaction.
- Troubleshoot, diagnose, install, service and repair the entire line of Trumpf and Olympus medical products while performing such duties in house, over the telephone and on site as required.
- Establish and maintain open lines of communication with key personnel in assigned accounts to remain current with support, repair and ongoing issues (i.e. installations, upgrades, persistent problems)
- Escalate support issues to management when customer satisfaction is jeopardized.
- Maintain accurate records to reflect the support and repair history of equipment serviced or repaired. Maintain all assigned assets, including laptop computer, cell phone, tablet, tools and repair parts.
- Control parts inventory and manage inventory, replenish spare parts kit as needed.
- Submit all necessary paperwork, including travel itineraries, trip reports, activity reports, monthly expense reports and service reports, as required, accurately and in a timely manner.
- Establish a communication schedule with Field Support Manager, to exchange information on daily and weekly activities Meet all assigned targets and goals set by Corporate, Regional.

**Job Qualifications**:
**Required**:

- Associates Degree in electronics, computer science or related technical discipline is required. Bachelor’s degree preferred or equivalent.
- Minimum one to three years as a Field Service Specialist, or equivalent experience.
- Experience working with and troubleshooting electromechanical / microprocessor-based products.
- Must always hold a valid Driver’s License that is not revoked or suspended in any state, province or other jurisdiction.
- Ability to travel overnight (>60%).
- Ability to work flexible hours as required including weekends.

**Preferred**:

- Working knowledge of networking, hospital information systems, and DICOM or PACS systems is desirable.
- Experience working with and troubleshooting video display and video routing systems is desirable.
- Experienced user of Microsoft Office tools, including Excel, Word and Power Point.
- Strong customer service skills.
- Solid working knowledge of electronics, personal computer hardware and software
- Proven ability to work under pressure.
- Ability to articulate technical and user needs in a concise manner easily understood by all.
- Ability to work with field personnel, management, and customers.
- Demonstrated decision-making ability towards solving problems, and effectively communicate these solutions to co‑workers and customers.
- Excellent communication skills both written, verbal, and presentation.
- Cooperate and participate as an effective team member in creating a positive working environment.

**Why join Olympus?**

**_
Here, people matter—our health, our happiness, and our lives._**
- Competitive salaries and annual bonus program
- Comprehensive medical benefits and pension plan
- Tuition reimbursement
- Free virtual live and on-demand wellness classes
- Work-life balance supportive culture with hybrid and remote roles
- Parental Leave and Adoption Assistance
- Diversity & Inclusion Programs including Colleague Affinity Networks

**About us**:
Our Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and mínimally invasive procedures to improve clinical outcomes, reduce costs, and enhance the quality of life for patients and their safety.

**Olympus is dedicated to building a diverse, inclusive and authentic workplace**

We recognize diversity in people, views and lifestyle choices and emphasize the importance of inclusion and mutual respect. We strive to continue to foster empathy and unity in the workplace so that our employees can fully contribute and thrive.

**_
Let’s realize your potential, together._**

Olympus embraces diversity and inclusion. As an Equal Opportunity Employer, our policies as well as our values prohib

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