Technical Content Writer

6 months ago


Burnaby, Canada Algo Communication Products Full time

**Position Description**:
Algo Communication Products Ltd. is an innovative technology company manufacturing and supplying IP audio and video communication products to our global customers. We work with some of the largest technology companies in the world to make industrial communication safe, simple and effective. We are looking for a talented, energetic individual with a dedication to quality to join our growing team in Burnaby, B.C.

Algo products are tested and compatible to work efficiently with over 60 different unified communication, mass notification and collaboration systems - including many globally utilized platforms such as Cisco, Microsoft Teams, Ring Central, Zoom and many more. You will partner with technical resources as well as the marketing team to generate a constant stream of documentation. Expertise in VoIP would be extremely helpful.

**Core Responsibilities**:

- Become a Subject Matter Expert. You’ll master our technologies: IP speakers, intercoms, paging adapters, visual alerters. You will test Algo endpoints with compatible technology systems and hardware.
- Document testing process and work with marketing content team to create ongoing output of valuable interoperability content.
- Collaborate with various departments to create content to help team members achieve a goal or complete a task.
- Work with the customer support and engineering teams to develop accurate documentation.
- Develop and implement processes and standards for creating, revising, and publishing documentation.
- Manage multiple projects simultaneously and adjust on-the-fly as priorities change.

**Required Skills Qualifications**
- Experience developing technical documentation
- Understanding of networking concepts and protocols.
- Excellent communication (verbal and written) skills in English
- Disciplined self-learner, making use of a variety of methods to become proficient fast.
- Troubleshooting skills

**Valuable Skills and Experiences**:

- Experience in a VoIP environment
- Experience with network maintenance
- Software development and QA experience
- Understanding of hardware and electrical circuits
- Technical support experience

This is a full-time position working from our 4500 Beedie Street Burnaby B.C. facility. We offer a competitive salary commensurate with experience and qualifications along with group medical and dental benefits.


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