Csr - Customer Service Representative

3 months ago


Calgary, Canada Mr. Mikes Plumbing Full time

**Why you should apply**:
In addition to **competitive pay**, we offer excellent benefits, **opportunities for overtime**, **company phone** and **2 weeks of paid vacation.**

Are you interested in this Customer Service Representative position?

If so, read on

**About Mr. Mike's Plumbing**:
Our passionate and skilled owner Mike Brock started Mr. Mike's Plumbing in 2014 after servicing the Calgary and Alberta area for many years. He saw a need within our community for a plumbing company that cares about its customers. He wanted to start a company that wouldn’t make you wait on hold to speak to someone, make you wait around all day hoping the technician will arrive soon, or surprise you with a bill way over your expectations.

Mike's vision was just what the people of Calgary were waiting for. In only one short year, he went from a sole tradesman to a team of 3 plumbers servicing the city.

Now, several years later, the company has grown to have many certified plumbing and HVAC technicians and office associates that operate 24/7, serving all of Calgary and surrounding communities.

To help our team function at their best, we make sure everyone enjoys and feels accomplished in what they do. We truly care for the overall well-being of our employees, which is why we offer competitive compensation and an amazing company culture built on helping our team members succeed. We want you to WANT to come to work

**What to expect as a customer service representative**:
As a CSR, we depend on you to be the First point of contact in serving our clients so that we can provide the best plumbing services possible. Most of your time is spent handling duties such as taking calls, scheduling, and other light office duties. Your organizational skills and attention to detail are essential to your success.

You also provide excellent support for our team Your positive attitude and excellent communication skills come through in every phone call. You strive to ensure that everyone is well-informed and that our customers are taken care of.

**Responsibilities**:

- Answering phone calls
- Booking client appointments
- Outbound calls* Dispatching
- Processing client payments
- Work order processing
- Handling client inquiries and concerns
- Share on-call duties
- approx. every 4 weeks
- Accounts Receivables/Collections
- Assist Invoice Audit
- Filing and Organizing

**What we need from you**:

- **English language proficiency** is extremely important for a CSR position. **Must be fluent and well-spoken.**:

- Valid Driver's license
- This is not a remote job
- reliable transportation to SE
- Excellent customer service
- Call Center or related experience
- Outbound call experience
- Friendly, Energetic and Goal-oriented
- Able to work independently
- Good organization skills
- Computer skills ( Microsoft Excel, Word, PowerPoint, Google Drive, Google Docs, ServiceTitan)
- Accounts receivables experience an asset
- Ability to pass a background check

**Job Types**: Full-time, Permanent

Pay: From $17.95 per hour

Expected hours: No less than 40 per week

Additional pay:

- Overtime pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Paid time off
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- Evening shift
- Holidays
- Weekends as needed

Application question(s):

- Can you pass a background check?

**Education**:

- Secondary School (required)

**Language**:

- fluent english (required)

Licence/Certification:

- Class 5 Licence (required)

Work Location: In person



  • Calgary, Canada Rough Ashlar Management Full time

    Rough Ashlar Management is a telecommunication-based consulting sales and marketing firm. We help our client's popular household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities. We are looking for a self-starter entry-level Customer Service Representative to assist with our...


  • Calgary, Canada Vallen Full time

    **CSR** Why Join our Team? At Vallen, we embrace what makes us unique. We thrive on the diversity of our associates and the different ways each of us contributes to Vallen’s success. We pride ourselves on being an inclusive company that values the growth of our associates. When you join Vallen, you become part of our winning team. Our vast network of...


  • Calgary, Canada WaitWell Inc. Full time

    **Join Our Team as a Customer Success Representative (CSR) at WaitWell!** Are you a tech-savvy go-getter with a passion for customer success? Do you thrive in a dynamic, fast-paced environment and enjoy making meaningful connections? If so, we have the perfect opportunity for you! WaitWell is seeking a vibrant, energetic, and driven individual to join our...


  • Calgary, Canada David's Bridal Full time

    BEST. JOB. EVER! - Minimal weekday hours required (join for weekends only!) - Generous Team Member discount - $500 bonus for every referral hired with NO LIMIT* - Competitive hourly pay rates & team bonus - Additional terms and conditions apply. At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one,...


  • Calgary, Canada Signature Flight Support Full time

    **Job ID** 11353 **Date Posted** 09/03/2024 **Location** Calgary, Canada **Company** Signature Aviation FBO Canada, Inc. **Job Type** Full time **Job Level** Standard Signature’s Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on...


  • Calgary, Canada Graybar Full time

    **Job Brief**: This role proactively seeks out customer needs to sell a Graybar solution that provides total customer satisfaction. This position supports orders, pricing and billing. Graybar Canada is looking for people with a desire to start a long-lasting career at one of the oldest and largest wholesale electrical distributors in Canada. Graybar Canada...


  • Calgary, Canada AutoCanada Inc. Full time

    **C**ustomer Service Representative** **Courtesy Collision - AutoCanada Collision Centres** **Location, On-Site** **Schedule**:Monday to Friday, 8 am - 5 pm **Courtesy Collision Centre** is looking for a **Customer Service Representative** located in **Calgary**. We are a growing team with opportunities for career advancement. **Benefits**: -...


  • Calgary, Canada Signature Aviation Full time

    Signature’s Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional, friendly and...


  • Calgary, Canada X-TREME Packaging Services Full time

    **Job Summary** We are seeking a Customer Service Representative to join the X-TREME team. The **Customer Service Representative (CSR) **plays a key role in managing and improving customer satisfaction by providing effective customer service and supporting various operational functions. Reporting to the Customer Service Representative (CSR) Lead, this...


  • Calgary, Canada SAIT Full time

    The **Office of the Registrar **at SAIT is an essential part of the student journey, the front line of student support from admissions to convocation. We are committed to informing and assisting our current and future students from initial inquiry through to graduation and employment. **The Opportunity** Reporting to the Manager, Student Experience &...


  • Calgary, Canada MK Auto Group Full time

    **JOB TITLE : CUSTOMER SERVICE REPRESENTATIVE** **GENERAL ACCOUNTABILITIES** The CSR is the first impression that customers and other visitors have when they walk into or call CARSTAR MK Group. The incumbent is responsible for creating a front office atmosphere that fosters a high level of service. He/she is the main point of contact for customers and...


  • Calgary, Canada MK Auto Group Full time

    **JOB TITLE: CUSTOMER SERVICE REPRESENTATIVE** **GENERAL ACCOUNTABILITIES** The CSR is the first impression that customers and other visitors have when they walk into or call North West Intact Service Centre - MK Auto Group. The incumbent is responsible for creating a front office atmosphere that fosters a high level of service. He/she is the main point of...


  • Calgary, Canada Eco Medical Equipment Full time

    **Our Purpose** At ECO Medical Equipment, our purpose is to contribute to exceptional outcomes for clients who may be vulnerable or have complex healthcare needs. We have been providing our clients with the right solutions and excellent service for over 40 years. At ECO, our vision is to be Canada’s largest, most trusted, family-owned provider of...


  • Calgary, Canada MK Auto Group Full time

    JOB TITLE : CUSTOMER SERVICE REPRESENTATIVEGENERAL ACCOUNTABILITIESThe CSR is the first impression that customers and other visitors have when they walk into or call CARSTAR MK Group. The incumbent is responsible for creating a front office atmosphere that fosters a high level of service. He/she is the main point of contact for customers and potential...


  • Calgary, Canada MK Auto Group Full time

    JOB TITLE : CUSTOMER SERVICE REPRESENTATIVEGENERAL ACCOUNTABILITIESThe CSR is the first impression that customers and other visitors have when they walk into or call CARSTAR MK Group. The incumbent is responsible for creating a front office atmosphere that fosters a high level of service. He/she is the main point of contact for customers and potential...


  • Calgary, Canada Culligan Water of Canada Full time

    Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations. **We want you to join our team at our CALGARY location as a CSR!** The Customer Service Representative is responsible for...


  • Calgary, Canada Crystal Glass Canada Ltd. Full time

    _**CRYSTAL GLASS is currently recruiting for a Full Time position; Customer Service Representative for our Calgary Centre Street N, AB location.**_ **Responsibilities**: - assisting customers with inquires, booking appointments and taking payments for services provided - working in team environment with manager and installers - Answering customer inquiries...


  • Calgary, Canada Minuteman Press NW Calgary Full time

    As a Customer Service Representative, you will play a crucial role in ensuring our customers receive the best service and support. You will interact with customers both in person and over the phone, addressing their inquiries, resolving issues, and providing assistance in a friendly and professional manner. This position also involves handling financial...


  • Calgary, Canada Country Hills Chrysler Dodge Jeep Ram Full time

    Country Hills Chrysler is looking for a bodyshop CSR to join their team at their brand new facility! The Body Shop Customer Service Representative is responsible for booking appointments and rentals, writing body shop damage estimates, Close work orders, payments on AR, negotiating with insurance adjusters, completing billing and other shop related...


  • Calgary, Canada Lux Windows and Glass Ltd Full time

    _**Customer Service Representative**_ - **Lux Windows and Glass Ltd.**_ was founded in 1969 with just five employees in a small shop in Calgary. Now, with a 105,000 sq. ft., state-of-the-art manufacturing facility, our experienced team of more than 260 engineers, installers, craftsmen, carpenters and sales professionals are committed to ensuring our...