Customer Service Representative

3 days ago

Calgary, Canada MK Auto Group Full time

**JOB TITLE: CUSTOMER SERVICE REPRESENTATIVE**

**GENERAL ACCOUNTABILITIES**

The CSR is the first impression that customers and other visitors have when they walk into or call North West Intact Service Centre - MK Auto Group. The incumbent is responsible for creating a front office atmosphere that fosters a high level of service. He/she is the main point of contact for customers and potential customers; and assists the Manager. He/she should possess a cheerful welcoming character and a helpful, polite and courteous attitude towards customers. The CSR must foster a positive team spirit both within the department as well as between the other departments in support with the overall philosophy of the company and fellow employees.

**QUALIFICATIONS**:

- 3 - 5 years’ experience in Customer Service within the industry.
- Strong communication skills (reading, writing, speaking, listening).
- Can work independently without close supervision.
- Flexible/adaptable to constant change.
- Excellent keyboarding skills/Finger dexterity.
- Must have valid driver’s license and reliable transportation.
- Must be well-groomed and dress appropriately.
- Tactful and diplomatic; has ability to interact with all levels of employees.
- Highly organized; ability to handle multiple concurrent assignments.
- Ability to prioritize, organize and plan work under own initiative.
- Ability to train/teach others.
- Reasoning/problem solving skills; analytical and decision making skills.
- Professional leadership ability.

**Functional/Technical Knowledge**:

- Management Software (Mitchell and/or Summit) - INTERMEDIATE.
- Microsoft Office Software (Word, Excel, Outlook) - INTERMEDIATE.
- Estimating Software (Audatex and/or Mitchell).

**Specialized Training**:

- ICAR a plus.
- WHMIS.
- First Aid.

**Why Join Us?**

MK Auto Group is dedicated to providing a positive work environment that supports the growth and development of our employees. We understand that our employees are our greatest asset and we strive to create a workplace that is both rewarding and fulfilling. Here are some of the reasons why you should join our team:

- ** Tools for Ease of Repair** : We provide our technicians with the latest tools and equipment to ensure that repairs are done efficiently and effectively.
- ** Good Wages** : We offer competitive wages to attract and retain the best talent in the industry.
- ** Well-Lit and Spacious Bay**: Our facility is well-lit and spacious, providing our technicians with a comfortable and safe working environment.
- ** Steady Hours** : We offer steady hours to provide our employees with a work-life balance that is essential for family comfort and peace of mind.
- ** Continuous Flow of Work** : We have a steady flow of work, which means that our technicians are always busy and have job security.

At MK Auto Group, we are committed to giving back to the community and frequently organize corporate events and activities that promote teamwork, build camaraderie and foster a sense of community within our organization.

Join our team and be part of a company that values its employees and strives for excellence in everything we do.

**About MK Auto Group**:
MK Auto Group is a diverse group of companies focusing on automotive repair, servicing and customization. The MK Auto Group employs over 200 staff members serving a collection of CARSTAR Collision stores in and around Calgary, Alberta. The group also owns Country Hills Collision, Force Auto Styling as well as the new addition of Calgary Rim Repair.

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